Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). Job Purpose The Eligibility Specialist II is a critical advocate for patients, helping uninsured and underinsured individuals access financial assistance for medical care. This role involves conducting detailed assessments, guiding patients through application processes for government and charity-funded programs and ensuring compliance with healthcare regulations. Depending on client needs, this role may provide floating support across multiple hospital locations, offering vacancy coverage or assisting as the business requires. Successful candidates are empathetic, detail-oriented, and skilled at navigating complex systems to support patients in receiving the care they need. Work Schedule and Location: Work Hours: Full time, 40 hours per week, hourly position. Flexibility required, with shift available between Monday through Friday from 8:00am to 4:30pm, to meet business needs. Primary Location: This position is onsite and will be required to service the primary location of: Cooper University Hospital - 1 Cooper Plaza Camden, NJ 08103 Key Responsibilities Conduct advanced eligibility screening in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs. Conduct advanced eligibility screening in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs. Facilitate the application process for programs such as Medicaid, Medicare, Disability, hospital charity care or unique requirements for non-traditional funding, ensuring timely submission of accurate documentation. Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues. Perform advanced follow-up work across, ensuring applications are complete and processed efficiently. Identify and assist with technical medical requirements for disability programs, including setting up medical appointments, completing disability applications, submitting appeals, and following through on resolution of applications. Manage multiple patient cases independently, prioritizing tasks to meet deadlines and ensure effective follow-up on pending applications. Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner. Maintain accurate and confidential records in compliance with HIPAA and organizational policies. Consistently achieve productivity and quality metrics, contributing to the organization's financial counseling objectives. Efficiently use multiple systems and databases to gather, track, and report on patient data. Identify and assist with complex cases, including disability applications, setting up appointments, and submitting appeals, etc. as needed. Assist in training and supporting colleagues as needed, ensuring seamless onboarding and service delivery. Complete special projects, as assigned. Qualifications & Competencies: Required: High school diploma or GED Proficiency in English and Spanish At least 2 years of experience in a customer-facing role, preferably in healthcare or financial counseling. Flexibility to provide support to multiple hospital locations and in-home patient visits within assigned market area as based on operational needs. Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail. Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically. Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients. Capability to work in a fast-paced environment with changing priorities and patient needs. Demonstrated ability to work independently in locations where potentially only one Eligibility Specialist is assigned. Demonstrate genuine care for patients’ needs and concerns, building trust and rapport. Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals. Ensure all documentation is accurate, complete, and submitted on time. Reliable transportation, a valid driver’s license, and ability to travel within assigned service area. Preferred: Experience in healthcare revenue cycle, financial counseling, or insurance verification. Experience with multiple EHR systems: Epic, Cerner, Meditech, etc. Familiarity with state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability. Knowledge of medical terminology and healthcare accounts receivable processes. SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class. California Job Candidate Notice The Savista experience is the combination of everything that’s unique about our culture, our core values, our commitment to success, but most importantly, it’s our people. Our colleagues are problem-solvers, flexible and agile trusted partners who believe in a culture based on service. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us a Certified Great Place to Work 4 years in a row! It has come to our attention that there have been some bad actors using our company name to solicit personal information as part of a fraudulent hiring scam. Unfortunately, this is out of our control, but we want to make it clear that this behavior is unacceptable. All of our open roles are posted on our careers page. Should you apply for a role and be contacted by an employee of Savista, all of our interviews will be scheduled by someone with an @savistarcm.com email address and conducted over video call or in-person. We never ask you to provide personal information through other means, such as Telegram or social media platforms, as part of our interview or onboarding process. Make sure to double check our website address; there is no period in our domain name other than ".com". Savista does not and will not ask you to share any personally identifiable information (such as bank account details, SSN, etc) by any other means than a secure platform. We recommend you do not share any sensitive information over the phone or email. If you are offered a position, Savista does not and will not ask for payment to ship equipment. Fraudulent hiring scams often also ask for financial information and may ask for “advances.” Savista does not ask for any financial commitment at any stage of the recruitment process. We have reported and flagged these job scams when we’ve seen them. We also encourage you to contact your state attorney general’s office to report any potential scams and also recommend you contact any recruiting website and/or social media platform that may have been involved as well to notify them. Savista has no responsibility for fraudulent offers and advises job candidates to follow the guidance provided. California Job Candidate Notice

Eligibility Specialist 2 (Bilingual Spanish Required).

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