We Go Beyond for A Safer World Field Support Engineer Help deliver mission-critical communications solutions that keep organizations and communities connected. At Tait Communications, we design, deliver, and support reliable communications solutions for customers who depend on clear, secure connectivity. We are seeking an experienced Field Support Engineer to serve as a trusted technical partner to our customers, dealers, and internal teams across North America. In this highly visible role, you will provide expert remote and on-site support throughout system design, implementation, commissioning, acceptance, and ongoing operation. You will troubleshoot complex radio and networked systems, lead technical delivery in the field, and strengthen team capability through coaching and knowledge sharing. You will be a subject matter expert and technical lead, combining hands-on engineering expertise with sound judgment, strong customer service, and the ability to take ownership of issues through resolution. You will also support sales development activities by helping shape practical, technically sound solutions. What You’ll Do Act as the primary technical interface for customers following delivery of Tait products and systems. Provide remote and on-site technical support, owning issues from initial diagnosis through resolution. Participate in requirements-capture and validation meetings, offering practical field expertise. Develop test protocols and support factory, customer, site-acceptance, and regression testing. Lead or support system staging, configuration, software updates, integration, and testing. Perform or support equipment installation, site commissioning, system acceptance, and product field trials. Plan and deliver customer training and technical presentations. Manage on-site technical activities to agreed schedules, requirements, and contractual boundaries. Coach engineers, review technical work, and help establish high standards across the team. Partner with sales, presales, solutions engineering, project engineering, and support teams to develop effective customer solutions. What You’ll Bring At least five years of technical experience in wireless communications repair, maintenance, field service, or a closely related environment. Strong practical knowledge of land mobile radio systems; experience with trunking and simulcast systems is preferred. Demonstrated expertise in RF systems, including design, installation, commissioning, and troubleshooting. Experience diagnosing complex technical issues across hardware, software, operating systems, and networks. Working knowledge of Linux and Windows operating systems, TCP/IP, network standards, protocols, and hardware. Strong planning, organization, leadership, and customer-service skills. Clear written and verbal communication, with the confidence to explain technical concepts to varied audiences. A collaborative, adaptable approach and a commitment to integrity, professionalism, and continuous learning. Qualifications and Travel Associate of Science in Electronic Technology, equivalent military training, or comparable industrial experience required. Cisco certification or related networking credentials are an advantage. Moderate to significant travel is required to various customer sites, including occasional international travel and travel at short notice. Where You’ll Fit You will report to the Customer Support Manager and work closely with engineering, presales, solutions, technical support, dealers, customers, technology partners, and global specialist teams. Why Tait? This is an opportunity to work on technically challenging, mission-critical communication systems while building trusted relationships with customers and colleagues around the world. You will have the backing of specialist technical teams, access to ongoing product and partner training, and the opportunity to influence how complex solutions are delivered and supported. Ready to Make an Impact? If you are an experienced field engineer who enjoys solving complex problems, supporting customers, and developing others, we encourage you to apply. Tait Communications welcomes applicants with diverse backgrounds and experiences who can contribute to our collaborative, customer-focused team. About Us For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe. Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support. By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop. Diversity & Inclusion Statement Tait Communications is committed to fostering a diverse, equitable and inclusive workplace where everyone feels valued, respected and empowered to succeed. We are encourage applications from all backgrounds to apply. How to Apply Sound like your kind of role? If you are looking to take the next step in your career and are ready to work for a high performing organization, alongside talented people, please submit your application with CV and cover letter via our online careers site. Only applications submitted through the official application process will be considered. Applications will be assessed as they are received, and your CV will be held unless you contact us to request this to be removed. For more information about the company, our products and solutions offered to our customers, please visit our website: www.taitcommunications.com We encourage applications from all backgrounds to apply. At Tait Communications, the work experience is shaped by our culture, values, sustainability commitments, and the way we recognise success — but most of all, by our people. Our team is self-disciplined, curious, and collaborative, guided by trust, humility, and integrity. We put the team first, challenge ourselves to do better, and keep our promises. These values guide how we work together and with our customers, and underpin our reputation as a global leader in critical communications. At Tait Communications, we design and deliver critical communication systems that help keep communities safer and industries operating more efficiently around the world. If you join us, you won't just be starting a new job; you'll be taking the first step towards a rewarding career with a Company that truly makes a difference.

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