[What the role is] We are seeking a motivated and analytical individual to support operational excellence initiatives across our organisation. This role provides an excellent opportunity to develop skills in operations planning, process improvement, and project management whilst contributing to meaningful organisational change. [What you will be working on] Operations Planning Support Assist in developing operational plans, frameworks, and schedules Conduct research and gather data on operational capacity and resource utilisation Maintain performance dashboards and tracking systems Prepare regular reports on operational metrics for management review Process Improvement Assist in identifying process inefficiencies through data analysis and stakeholder feedback Create and maintain process maps, flowcharts, and workflow documentation Support the implementation of process improvement initiatives under supervision Track and report on outcomes of improvement initiatives Project Coordination Support planning and execution of operations and process improvement projects Schedule meetings, prepare agendas, and document minutes Track project milestones, deliverables, and action items Prepare project status reports and presentations for stakeholders Stakeholder Engagement Communicate with internal stakeholders to understand operational challenges Facilitate feedback collection through surveys and interviews Support change management activities and preparation of communication materials Other Duties Assigned Complete any other duty or role assigned. [What we are looking for] Any degree that demonstrates strong analytical thinking, problem-solving abilities, and organisational skills can be considered. Candidates from diverse academic backgrounds (including humanities or social sciences) who have developed relevant skills through internships, projects, or coursework in operations, analytics, or process improvement can also be strong fits. Technical Skills Proficiency in Microsoft Office, particularly Excel and PowerPoint Ability to create charts, graphs, and basic data analysis Willingness to learn process mapping Analytical Skills Good problem-solving abilities and attention to detail Ability to analyse information and identify issues Logical and organised approach to work Communication Skills Good written and verbal communication skills Ability to prepare clear reports and presentations Comfortable working with people from different teams Personal Attributes Self-motivated and eager to learn Adaptable and open to feedback Good team player Strong organisational skills and ability to manage multiple tasks Desirable (Not Essential) Proficiency in Microsoft Power BI Knowledge of process improvement concepts Experience with data collection or analysis from internships or projects http://jobs.careers.gov.sg The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters! Need help? Please click here for assistance. Our team will contact you shortly!

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