Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Technical Support Representative to join our ever evolving Client Application Support team and help shape the future of global commerce. What you’ll own Customer Support: Handle technical inquiries across channels and resolve issues promptly. Troubleshooting: Diagnose concerns using systems and tools to provide effective solutions. Documentation: Accurately record all interactions and case details. What you’ll bring High School Diploma or Equivalent At least 1 year of experience in a technical support role within a contact center or BPO environment, supporting hardware and software troubleshooting Working knowledge of operating systems and standard troubleshooting procedures Comfortable using CRM or ticketing platforms to log and resolve issues Strong communication skills - both verbal and written - with the ability to explain issues clearly to non-technical users Excellent customer service skills, with the ability to remain professional and composed under pressure Must be willing to support clients across multiple channels, including phone calls and emails Willing to work onsite at Vertis North, Quezon City Amenable to shifting schedules, including weekends and holidays It’s a bonus if you have Prior experience handling payment processing systems, POS devices, or similar technology platforms Knowledge of basic networking concepts (e.g., IP configuration, connectivity troubleshooting) Exposure to remote access tools and more advanced diagnostic platforms What Part Will You Play? Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures. Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required. About the team Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global. Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead. Click HERE to visit Worldpay Workday and view any additional applications. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpayments.com.

Technical Support Representative 1.

more at Tsys.

Risk Analyst

B2B Outside Sales Representative

Sales Executive Merchant Regional (Cleveland, OH)

similar roles.

Lead Services Specialist - Technical Support

Technical Support Engineering - Coiled Tubing

IT Service Desk Intern

Technical support CS

Technical Support Engineer – Payments

Senior System Administrator