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Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Client Support Specialist to join our ever evolving Operations team and help shape the future of global commerce. About the role As a Client Support Specialist, you will play a pivotal role in delivering exceptional service to Global Payments’ clients. Acting as the first point of contact, you will resolve enquiries, manage issues, and build strong relationships to ensure clients gain maximum value from our payments solutions. This role is ideal for a customer‑focused professional who enjoys problem solving, collaboration, and working in a fast‑paced, compliance‑driven environment. Salary The salary range for this position is AUD $75,000 per annum + superannuation. What you'll be doing Act as the first point of contact for client enquiries, complaints, and requests via phone, email, and chat Investigate, resolve, and document merchant and partner issues using CRM/case management systems Build and maintain strong relationships with clients and internal stakeholders Provide expert support by maintaining a strong understanding of Global Payments’ products and services Collaborate with internal teams to deliver effective and compliant customer outcomes Manage refunds, direct debit setups and amendments, and maintain accurate client data Contribute to continuous improvement through client feedback, documentation updates, and service insights Support compliance requirements, training solutions, and general administrative tasks as required What you'll bring Demonstrated experience in a similar client support or customer service role Excellent problem‑solving skills with strong attention to detail Ability to quickly learn and navigate new systems and technologies Strong written and verbal communication skills with a customer‑first mindset Excellent interpersonal skills with the ability to multitask effectively Proven ability to work under pressure in a collaborative team environment Sound understanding and appreciation of compliance and regulated environments About the team Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global. Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead. Click HERE to visit Worldpay Workday and view any additional applications. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpayments.com.
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Fortitude Valley
Client Support Specialist.
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