Job TitleSenior IT Professional I Agency Texas A&M University System Offices Department IT Operations and Support Proposed Minimum SalaryCommensurate Job LocationCollege Station, Texas Job TypeStaff Job Description The System Offices is one of several system members within the Texas A&M University System representing one of the largest systems of higher education in the nation, with a network of 12 universities, a comprehensive health science center, eight state agencies, Texas A&M – Fort Worth and the Texas A&M - RELLIS Campus. The Texas A&M University System mission is to provide education, conduct research, commercialize technology, offer training, and deliver services for the people of Texas and beyond. The System Offices, within the Texas A&M University System, provides an outstanding benefits package including, but not limited to: competitive health benefits; paid vacation, sick leave, and holidays; a defined benefit retirement plan to include an employer contribution through Teachers Retirement System of Texas (TRS); if applicable, a defined contribution retirement plan to include an employer contribution through an approved ORP vendor: additional voluntary tax deferred annuity (TDA) options; tuition assistance; and wellness programs to promote work/life balance. Salary: $5,500.00 - $6,500.00 per month commensurate with experience. Job Description Summary: The Senior IT Professional I, as a member of the IT Operations & Support department, under general direction, provides technical oversight for administering multiple complex Saas applications and other services and ensuring compliance with the unit's technical standards on behalf of the Texas A&M University System. Responsibilities: - Configure and maintain SaaS applications (e.g., document management, workflow automation, collaboration tools). - Monitor system performance, troubleshoot issues, and coordinate with vendors for resolution. - Manage user access, roles, and permissions in accordance with security policies. - Support the implementation of SaaS applications and upgrades to existing systems. - Assist to develop and manage interfaces with internal and external systems to support core functionality of the applications managed (e.g., ERP, Identity management, CRM). - Ensure data accuracy, retention, and compliance with records management policies and regulatory requirements for LERMS and other applications. - Assist in audits and reporting related to data access, retention, regulatory requirements and system usage. - Maintain system documentation, including configuration guides, standard operating procedures (SOPs) and change logs. - Assist with developing and delivering training materials and sessions for end-users. - Develop, maintain, and optimize reports and dashboards to support operational, compliance, and strategic decision-making across the organization. - Collaborate with stakeholders to define reporting requirements for LERMS and other applications to deliver actionable insights using built-in reporting tools or external Bl platforms. - Manage data exports, imports, and transformations to support business processes and integrations for LERMS and other applications. - Participate in training and professional development sessions. - Other duties as assigned. Education and Experience: - Bachelor's degree in applicable field or equivalent combination of education and experience. - Five years of related technology experience. Knowledge, Skills and Abilities: - Knowledge of Information Technology Service Management and Infrastructure Library (ITSM/ITIL) concepts and practices. - Knowledge and experience with IT architecture, project management, change management, and quality assurance methodologies. - Knowledge and experience in managing enterprise SaaS solutions and enterprise-level operations. - Ability to multi-task and work cooperatively with others. Registration, Certifications, and Licenses: - Ability to pass the state and national fingerprint-based background check to obtain the Criminal Justice Information System (CJIS) Certification. Preferred Qualifications: - Experience with administration of law enforcement records management systems. - Experience with records retention schedules and compliance frameworks. - Knowledge of scripting or automation tools (e.g., PowerShell, Python). - ITIL or other relevant certifications. - Criminal Justice Information System (CJIS) Certified. Other Requirements: This is a security-sensitive position and is restricted to U.S. citizens and legal permanent residents only. Only complete applications will be considered for employment at The Texas A&M System Offices. Incomplete job application data could result in your application being rejected without an option to reapply. A cover letter and resume may be required in addition to a completed employment application. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer. Thank you for your interest in employment with System Offices within The Texas A&M University System. Working for System Offices means that you would be a part of a team that provides leadership and services to The Texas A&M University System's twelve universities, eight state agencies, a comprehensive health science center, and the RELLIS campus. The System Offices is headquartered in the Moore-Connally Building in College Station, Texas.  However, positions are also available in other locations and are varied. So, whether you are looking for an executive, professional, technical or support position, we invite you to consider becoming part of System Offices! If you have questions, please contact us at (979) 458-6169 or email SystemOfficesEmployment@tamus.edu. The Texas A&M System is an Equal Opportunity/ Veterans/ Disability Employer. If you need assistance in applying for this job, please contact (979) 458-6169. Moore/Connally Building 301 Tarrow Street College Station, Texas 77840 https://goo.gl/maps/bm83p System Office has departments in other locations in the Bryan/College Station area as well as in Austin, TX and Washington D.C. Cost of Living Calculator University Holidays Jeanne Clery Safety Act Resources in Bryan/College Station (BCS) BCS Apartment Association BCS Chamber of Commerce BCS Eagle Newspaper BCS Regional Association of REALTORS Brazos Valley Economic Development Corporation Brazos Valley Insite Magazine Bryan ISD College Station ISD Destination Bryan Visit College Station

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