Thank you for your interest in LSU New Orleans. Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. You must complete all required portions of the application and attach the required documents in order to be considered for employment. Department OPH-Bureau of Vital Records and Statistics Job Summary Job Description Reviews incoming correspondence for the Office of Public Health’s (OPH) Center for Vital Records and Statistics (CVRS) and applies an in-depth knowledge of Vital Statistics Laws as they relate to access to highly confidential records. Assists walk in customers requesting vital records. Screens all applications for proper identification to determine whether they have legal authority to obtain copies of requested documents. Routes to proper unit for further processing. Returns request with incomplete information or fees with explanation for the return. Verifies checks or money orders for completeness and attaches to request for processing. Maintain files on all certified and express mail received daily from couriers for all departments within Vital Records and Health Statistics. Provides accurate information to the public and answers questions about services, fees and disclosure of vital records in compliance with Louisiana Statutes. Completes reconciliation of all bank note used by staff at the Vital Records Central Office, Parish Health Units and Clerk of Courts. Ensures voided documents are boxed and labeled for destruction per retention schedule. Complete updates of vital records in the Louisiana Electronic Event Registration System (LEERS). Assists with inventory, surplus, and supports the call center. Answers high volume of incoming telephone calls received through the primary telephone line for BVRS. Provides accurate information to the public and answers questions about services, fees and disclosure of vital records. Routes callers to the appropriate Vital Records unit and/or other programs to respond to specific questions. Accesses the LEERS System to search, investigate and check status of inquiries and complaints and documents ordered. Appropriately assesses call priority and routes calls requiring escalation to appropriate division manager. Transcribes, records and logs all messages received from customers verbally requesting information/instructions for informational packets. Types, prints and affixes labels to envelopes for same day mailing of requested. Creates cases in LEERS to aid in the processing of all mail orders. Assists with folding complimentary birth certificates. Provides training to new employees in the unit regarding proper and professional telephone etiquette. Process incoming vital event data via paper and electronic submission. Ensures paper submissions of birth, death, fetal death, marriage, and divorce data is complete and accurate. Ensures acknowledgments of paternity for birth and fetal death certificate registrations are complete and accurate. Reviews electronic records submitted for review for any discrepancies and clearly communicates with funeral homes, physicians, hospital staff, parish health units, and others regarding necessary steps needed to resolve discrepancies and complete registration. Files processed paper records according to existing organizational systems. Compiles basic information on incoming data collected for analysis. Assists with the compilation of reports for use by program managers. Issues, accepts and records marriage licenses, Serves as liaison between State Registrar, officiants, Clerks of Court, judges, clergy and the general public. Other tasks as assigned. QUALIFICATIONS REQUIRED: Bachelor’s degree, or Associate’s degree plus 3 years of professional experience, or 6 years of professional work experience. Excellent analytical and critical thinking skills; effective organizational and time management skills. Great attention to detail and follow up. Ability to manage projects, assignments, and competing priorities. Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel. DESIRED: Advanced degree. Minimum 1 year professional experience performing administrative functions within an office environment or health care field. Minimum 1 year professional experience working within the LEERS System or a comparable vital records or data management system. Minimum 1 year professional customer service experience. Minimum 1 year professional experience performing data entry and record maintenance. SALARY: 29-39k Required Attachments Please upload the following documents in the Resume/Cover Letter section. Detailed resume listing relevant qualifications and experience; Cover Letter indicating why you are a good fit for the position and LSU New Orleans; Names and contact information of three references; Applications that do not include the required uploaded documents may not be considered. Posting Close Date This position will remain open until filled. Note to Applicant: Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials. References will be contacted at the appropriate phase of the recruitment process. This position may require a criminal background check to be conducted on the candidate(s) selected for hire. As part of the hiring process, applicants for positions at LSU New Orleans may be required to demonstrate the ability to perform job-related tasks. LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor. About LSU New Orleans LSU New Orleans is the only R2 public research university in New Orleans, Louisiana, and one of just four public colleges in Louisiana to hold that designation. R2 status opens the doors to competitive federal research grants that flow preferentially to classified research universities. It anchors the university’s power to recruit research-active faculty, to sustain doctor programs of national standing, and to signal to businesses and investors that New Orleans possesses the intellectual infrastructure a knowledge economy demands. Located along Lake Pontchartrain in New Orleans, LSU New Orleans’ research excellence and urban relevance provide an opportunity for the institution to become a leading public research partner in one of America’s most exciting and vibrant metropolitan areas. New Orleans has always faced challenges that call for research driven solutions including coastal land loss, educational achievement gaps, affordability, public safety, and workforce shortages. LSU New Orleans can strengthen its research activity as a tool for public problem solving as well as economic impact by leveraging the scale, reputation, infrastructure, and global reach of the LSU enterprise while remaining deeply connected to the city it serves. With more than 5,500 students and the support of approximately 248 faculty serving the College of Liberal Arts & Human Development, The college of Sciences, The Robert A. Savoie College of Engineering, the Henry Berstein College of Business Administration, and six distinct schools, the campus remains committed to honoring its founding vision and continuing to play a critical role in the region. Opened in 1958 on the site of a former U.S. Naval Air Station as the region’s first fully integrated public university, LSU New Orleans was created after years of coordinated efforts from civic leaders and residents who believed that an accessible public institution of higher education was vital to the city’s future. Located only 15 minutes away from downtown and the French Quarter, the university occupies a 195-acre campus in one of the nicest residential areas of the city.Since its first commencement exercises in 1962, the university has conferred more than 80,000 degrees creating an extensive network of Privateer Alumni that includes prominent local leaders in fields such as business, tourism, athletics, government, and academia. The university is also an important catalyst of socio-economic mobility for the region. Its student body includes a significant share of first-generation students, working students, adult learners, and veterans.The institution has grown from a commuter-oriented campus into a comprehensive urban research university with undergraduate, graduate, and doctoral programs in distinctive academic categories tied to the city and region. Its evolution has been inseparable from the story of New Orleans; an internationally recognized city of creativity, resilience, industry, cultural influence, and global connectivity. As one of the most strategically important cities in America, New Orleans’s economy is rooted in legacy sectors such as energy, maritime commerce, tourism, healthcare, and international trade. Recently, the city has expanded its economic portfolio to include areas such as coastal restoration, film and media production, technology, and advanced manufacturing. The city’s strengths are the university’s opportunities. New Orleans needs talent, civic leadership, resilient infrastructure, healthcare innovation, artists, and entrepreneurs. This combination of culture, commerce and connectivity gives LSU New Orleans a set of dynamic factors that allows it to serve as both an access institution and a problem-solving university as it reinvents itself beginning this summer. LSU New Orleans Welcomes Job Applicants from Varied Backgrounds LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

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