As an HVAC Technical Specialist, you will be responsible for maintaining and growing the heating, ventilation, and air conditioning market. Your goal is to provide the highest level of customer service by providing advice, technical product information, recommendations, and installation & service support. In addition, you will work to identify customer needs as well as promote and sell existing and new HVAC products to meet Profit Centre sales objectives.
Additional duties will include:
- Demonstrate comprehensive knowledge of HVAC products and their applications
- Support customer inquiries with technical guidance on HVAC products and installations
- Interpret engineer drawings and work with project engineers to complete take-offs/spec conversions and bid package proposals for bid-spec projects.
- Provide quotations, technical support, and literature to customers to maintain strong relationships and help meet sales targets
- Troubleshoot and help create solutions for customers when problems arise
- Build and sustain effective working relationships with vendors
- Support in day-to-day operations at the Profit Centre
- Examine market opportunities and identify new potential customers
- Provide recommendations on new products, services, and market trends to customers and Profit Centre Team
- Participate in trade shows, training, and vendor product meetings to remain up to date on product knowledge, emerging trends, rebates, and product offerings
- Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
- Perform other tasks as requested by the Profit Centre Manager
- College and/or University degree an asset
- Outstanding customer service, communication, and problem-solving skills
- Excellent relationship building skills with customers, vendors, and teammates
- Ability to learn and operate the applicable software system used to process orders
- Experience working in a fast-paced environment with a strong attention to detail
- Possess a strong work ethic and a high standard of integrity
- Ability to work well independently and in a team setting
- Excellent time management and organizational skills with the ability to meet tight deadlines
- Possess a valid Driver’s License
Preferred Skills:
- Previous experience with or knowledge of HVAC-R products sold at the Profit Centre
- Mechanical engineering/ building science backgrounds, and/or hands-on experience
- Previous experience with or knowledge of air source/ground source/water source/heat pumps, ERV's/HRV's, hydronics, commercial ventilation, VRF systems, or refrigeration systems.
- Experience using excel for data manipulation and preparing reports.
- Having any of the following certifications is considered an asset: BCIN, HRAI HVAC design certifications, LEED, CEA, CRE, CEM, CET, CMVP, P. Eng
- Experience using HVAC design software
Why Join Our Team?
EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!
What Emco Corporation Offers You:
• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time
Next Steps:
Interested in a career with ISC? We’d love to hear from you!
Please submit your application with resume and cover letter through the career portal.
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.