What You'll Do
- Handle inbound customer calls and inquiries related to HVAC-R products and applications
- Provide technical support and product recommendations based on customer needs
- Enter and process sales orders accurately in our order system
- Coordinate with outside sales reps and OAMs on customer requirements and follow-up
- Resolve customer service issues, including order discrepancies, returns, and delivery questions
- Stay current on our HVAC-R product line
- Support pricing, quoting, and availability inquiries
- Build strong, lasting relationships with our customers through responsive, knowledgeable service
What We're Looking For
- 2+ years of experience in inside sales, technical support, or customer service (HVAC-R or related industry preferred)
- Working knowledge of HVAC-R products and applications, or a strong ability to learn quickly
- Comfortable working with order entry systems and CRM/ERP software
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced, customer-facing environment
- Team player with good judgment under pressure
Why Join Our Team?
EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!
In addition, we will offer you:
- Great mentors and on-the-job training
- Growth potential with competitive salary, benefits, and profit sharing
- A career with a solid, stable company with strong core values
- Participation in our pension plan with employer contributions
- Work-life balance and flex time
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.