Responsibilities:
- Leads and develops a team of Data Analysts through coaching and mentoring
- Ensures timely and accurate delivery of data by overseeing data collection across multiple data Management systems
- Manages processes to maintain high data integrity through control, audit, and validation of data capture, estimation, and validation procedures
- Ensures execution, validation, edits, and estimation of data for billing, and investigates and reconciles data gaps when necessary
- Continuously improves data management processes to enhance business productivity
- Provides input, develops, and defends evidence to support regulatory compliance
- Collaborates with IT and Engineering teams to maintain and monitor data management system performance, initiating necessary actions for optimal performance
- Manages the process of resolving defective meter and meter communication issues by coordinating with internal and external technicians
- Handles communication and inquiries from internal departments regarding data management and the onboarding/offboarding of new s
- Oversees the registration, commissioning, auditing, and performance testing processes for new installations and exchanges in Data Management and Billing systems
- Develops, maintains, updates, and completes reports, work procedures, records, and documentation related to Data Management as required
- Performs other assigned duties as needed.
Qualifications:
- Team player
- Demonstrated leadership quality
- Bachelor's degree in Engineering, Business, Mathematics, Statistics, Information Technology, Computer Science, or a related field
- Experience with Data Management infrastructure and systems, billing systems, communication technology, and Oracle databases
- Solid understanding of data collection, processing, and billing processes, specifically related to meter-to-cash operations
- Familiarity with billing data validation and estimation processes
- Familiarity with laws and regulations pertaining to meters and meter data
- Demonstrated knowledge of data management, collections, payments, and billing best practices
- Experience in performance measurement and quality monitoring
- Strong analytical and data management skills
- Exceptional customer service skills
- Demonstrated ability to resolve complex customer, process, and technology-related issues
- Excellent verbal and written communication skills
- Demonstrated financial and business acumen
The client’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.