Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a Data & AI Governance & Ethics Lead, you will provide governance, quality, integrity and timeliness of operational data for the Association. You will monitor the use of data to ensure careful control and effective use to achieve Association objectives while leading cross-functional teams in the development of information and data governance initiatives. You will monitor and interpret emerging AI regulations, legislation, regulatory guidance, and industry standards, including state-level AI laws, and other requirements impacting the use and deployment of AI. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Use advanced data management domain knowledge of people, process, technologies, audit and risk in the context of the business, to drive adherence to information/data management governance activities, projects and approaches that are compliant with established policies and standards. Influences/drives business awareness of information/data governance through work activities, consulting, and various communication methods for business, technology, security, legal, risk, and compliance partners. Author and/or be a key contributor to information governance guidelines, principles, policies, and standards for information / data stewards, technology execution teams, and stakeholders. Lead the development of information governance oversight processes, measurement approach and enforces adherence to information management policies, standards and capabilities through audits, peer reviews, and monitoring of KRIs and KPIs. Influence, drive and support development of multi-year roadmap and implementation plans for information governance initiatives. Apply expert knowledge of various lines of the business, channels, and their applications and processes to drive recommendations and satisfy regulatory and internal requirements related to information governance and data management. Create information governance training content derived from internal and regulatory requirements, industry best practices and establish learning objectives. Prepare and presents formal findings and recommendations in various formats to all levels of the organization and across the Association. Enable success of USAA information governance discipline best practices by ensuring their inclusion within recommendations for information governance solutions. Be sought as Information Governance expert to facilitate career path, best practices, and mentoring and grow of maturity of the Information Governance community. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Information Architecture, Information Management, Information Studies, Information Technology, Risk, Audit or related technical field; OR 4 years of relevant education and/or experience; and 8+ years of experience in Information or Data related practices to include: information governance, information management, risk, audit, information architecture, IT, analysis and reporting; OR Advanced degree in Information Architecture, Information Management, Information Studies, Risk, Audit, Information Technology or a related technical field with 6+ years of experience in Information or Data related practices as noted above. 2+ years of strong knowledge and demonstrated ability to create and evolve Data Development and Data Engineering processes. 2+ years operational knowledge of risk management and mitigation frameworks. Experience in developing Data Governance and Data Management Strategy, road maps. Expert knowledge of industry information/data governance best practices. Experience in AI governance, model risk management, data governance, and compliance. Demonstrated understanding of the AI regulatory and legislative landscape, including emerging federal and state-level AI laws, regulations, and regulatory guidance. Understanding of the data privacy implications associated with AI, including requirements and considerations related to GLBA, CCPA/CPRA, GDPR, and other applicable privacy regulations. What sets you apart: Certified AI Governance Professional (AIGP), Information Management Professional (CIMP), Information Governance Professional (IGP), Certified Information Professional or equivalent industry certification. Financial services, insurance, banking, or other highly regulated industry experience. CDMP (Certified Data Management Professional) certification preferred. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an existing USAA employee, please use the internal career site in OneSource to apply. Please do not type your first and last name in all caps. Find your purpose. Join our mission. USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection here.

Data & AI Governance & Ethics Lead.

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