RESPEC seeks a skilled Technical Billing Consultant to join our Billing team. In this role, you will participate in and lead the implementation and configuration of Software-as-a-Service (SaaS) billing systems for our billing partners, ensuring that all configurations align with client requirements and technical environments. You will also play a key role in optimizing the order-to-cash process by ensuring seamless integration between billing, sales, and operations. This position requires a blend of technical expertise, strong communication skills, and a deep understanding of billing systems and processes to deliver tailored solutions that enhance client satisfaction and operational efficiency.
Key Responsibilities
Lead end-to-end implementation of SaaS billing systems for RESPEC billing partners
Configure subscription plans, products, pricing models, rating rules, discounts, bill cycles, taxation, and more to meet client needs
Set up and configure integrations with payment gateways (e.g., Stripe), tax engines (e.g., Avalara), Customer Relationship Management (CRM) systems (e.g., Salesforce), and Enterprise Resource Planning (ERP) systems (e.g., NetSuite)
Conduct discovery sessions to understand client business models, billing requirements, and technical environments
Provide training to client teams on platform usage, best practices, and troubleshooting
Document system design and client system configurations thoroughly
Collaborate with and support other billing team members to resolve client billing challenges
Perform testing and validation to ensure the billing system is accurately configured according to documented requirements
Participate in meetings to align on order-to-cash processes and identify areas for improvement
Provide input on system enhancements that can streamline the order-to-cash cycle
Excellent written and oral communication skills to interact with clients and internal teams
Strong organization and planning abilities to manage complex projects
Ability to adapt to new technologies and learn quickly in a fast-paced environment
Ability to manage multiple client projects simultaneously with attention to detail
Proficiency with SaaS billing systems to configure and optimize billing processes
Experience with API development, particularly REST, for system integrations
Proficiency in SQL for data management and analysis
Experience with JavaScript for scripting and automation tasks
Familiarity with Data Lake technology, such as Snowflake, for handling large datasets
Excellent analytical and problem-solving skills to address complex billing issues
Ability to work with large datasets and perform data analysis to derive actionable insights
Knowledge of revenue recognition
Basic understanding of the order-to-cash process to align billing with broader business operations
5+ years of relevant experience in billing or related technical roles
Bachelor’s degree preferred in a relevant field such as computer science, finance, or business
Certification or equivalent experience with a commercially available SaaS billing system
Preferred Skills
Knowledge of Java or other object-oriented programming languages for advanced development tasks
BillingPlatform certification
Experience with automation tools for billing processes to enhance efficiency
Compensation: Salary depends on experience and expertise. RESPEC is a 100 percent employee-owned company and employees are eligible for participation in the Employee Stock Ownership Plan (ESOP) after a qualifying period.
Featured benefits include:
- Flexible Work Schedules
- Paid Parental Leave
- 401(k) & ESOP (with company match up to 4%)
- Professional Development and Training
- Tuition Reimbursement
- Employee Assistance Program
- Medical/Dental/Vision Insurance Plans
Equal Opportunity Employer, including veterans and individuals with disabilities. All your information will be kept confidential according to EEO guidelines.