The office coordinator supports the department by carrying out the administrative tasks that push the orders through from the point a sale is made to the final installation or service. They work directly with the Design team and Installation team to ensure deadlines are met and all appropriate information is supplied for an order to go into production. They also will work directly with the supplier Hunter Douglas to follow up on all orders in process and ensure orders are delivered in a timely manner but also to report any warranty cases & see to their resolution. It is expected the coordinator will collaborate with other Office members in Ontario and Laval and the Supervisor on a daily basis to ensure equal divide of workload to ensure efficiency. Customer service is a top priority and the office coordinator is also there to receive calls from clients and deliver their messages in a positive and friendly manner. This office is uniquely located inside one of our beautiful Linen Chest store locations which gives the office coordinator the chance to interact with our customers in our Gallery space.
Responsibilities:
- Process orders for custom blinds and curtains; be able to balance finances from a contract to the MSRP pricing
- Be accurate in the data entry process of orders
- Follow up with decorators and suppliers on a daily basis;
- Receive orders from the loading dock area from couriers and be able to shelf the merchandise in our warehouse safely (may have to lift up to 30-50lbs)
- Receive calls and emails from customers and respond in a timely manner & exude a positive customer focused energy
- Collaborate with the rest of the team and be able to ask for assistance when needed
- Respect deadlines and have good time management skills
- Other administrative tasks as required or requested by Supervisor
- Interact with customers in person as they view our Blinds gallery space- engage in conversation about our department and offer them our in home services by an experienced Decorator
- 1 year minimum in fast paced office environment or reception
- Experience with Microsoft Office Suite- Office 365/Microsoft Teams preferred (Excel, Word)
- Experience with Adobe Acrobat an asset
- Experience with workflow systems an asset (Monday.com)
- Bilingualism an asset but not required (French and English), both written and oral;
- Good attention to detail and thoroughness; accuracy when processing data entry tasks
- Be focused on personalized customer service;
- Have a good sense of priorities.
- Competitive hourly wage
- Flexible schedule (Monday to Friday);
- Family business that prioritizes the well-being of its employees;
- Positive and stimulating environment;
- Opportunities for growth within the company;
- Group insurance program (medical and dental)
- On-site parking
- Discounts on all Linen Chest products.
Come and join the Linen Chest family!