Under general supervision, process administrative tasks such as responding to routine employee inquiries regarding general human resources related topics including employee policies, programs, benefits, payroll, leaves of absence, workers’ compensation, ergonomics, etc. Expected to address most requests independently, however, may rely on various specialist functions, such as benefits, disability management, payroll, and/or wellness for more complex or appropriately escalated inquiries. Utilize human resources knowledge base to answer employee inquiries/issues Use procedures, policy manuals, knowledgeable tools and/or other reference materials to assist in resolving inquiries or issues Recognize unusual events or consistent problem areas and works with management to resolve arising issues Explain insurance coverage and other benefits to employees Serve as liaison with carrier/vendor contacts to address research and/or resolve data issues Suggest methods to update, simplify, and enhance processes, procedures and technologies Escalate complex cases to appropriate resource if additional expertise and/or research required Perform all work in accordance with established Human Resources Division standards Job Specifications Typically has the following skills or abilities: Two to four years of experience using extensive knowledge of human resource business practices; or equivalent combination of education and experience that provides the required knowledge, skills and abilities Two to four years of experience effectively processing benefits, payroll and/or disability management inquiries High level of interpersonal skills to handle sensitive and confidential situations and documentation Ability to take ownership of the problem leading to a solution Ability to multi-task in a high volume setting Superior customer service orientation and verbal/written communication skills Attention to detail in composing and proofing materials, establishing priorities and meeting service levels and deadlines Ability to navigate through multiple computer applications including, but not limited to HRIS, intranet, online timekeeping and payroll data applications; and knowledge of various computer software applications For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $17.85 - $28.88 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

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