Primary City/State: Mesa, Arizona Department Name: Security Special Ops Div-Corp Work Shift: Varied Job Category: Facilities, Environmental Services, and Culinary Innovation and highly trained staff. Banner Health recently earned Great Place To Work® Certification™. This recognition reflects our investment in workplace excellence and the happiness, satisfaction, wellbeing and fulfilment of our team members. Find out how we’re constantly improving to make Banner Health the best place to work and receive care. If you're ready to lead a team that protects lives and supports one of the nation's top healthcare systems — this is your opportunity. With at least one-year supervisory experience and two years dispatch experience, apply today and become part of something bigger than a job. Become part of Banner Health. In this full-time Monday – Friday 2PM-10:30PM position, you will lead our dispatch team and serve as the communication hub for hospital security operations. In this role, you'll oversee emergency and non-emergency dispatch, monitor advanced security systems, support critical incidents, and partner closely with clinical and operational leaders to help keep our patients, visitors, and staff safe. It's a great opportunity to step into a leadership position where your decisions make a real impact every day." Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY This position is responsible for supervising the day-to-day operation of the security central dispatch function; is responsible for receiving incoming phone, radio and multiple alarm system inputs, while at the same time handling requests for service or assistance. Coordinates all emergent and non-emergent responses for all assigned sites where security personnel and/or security systems are located. Coordinates and prepares written documentation on all communications, both verbal and electronic. Prepares and assists in analyzing all monthly and quarterly management reports. CORE FUNCTIONS 1. Keeps current on multiple alarm system computer operations and software updates. Trains staff and determines competency on changes in software programs and updates. Monitors and responds to the Central Station Computer, which receives all robbery, burglary, fire and medical alert alarms, dispatching fire, police, ambulance and security. Is responsible for adding all new account information. 2. Maintains software for system-wide access system. Maintains current software, alarm point inputs and system override procedures. 3. Oversees dispatch of emergent and non-emergent security traffic for assigned areas. Ensures monitoring of all emergency phones, including parking lot call boxes, elevators and after hours telephones in all assigned locations. Oversees monitoring of security cameras in assigned locations. 4. Organizes, directs, staffs, coordinates and schedules the work activities of department; maintains current education and training records of staff; assists with writing department policies and procedures, especially those dealing with the dispatching function and communication. Follows instructions and safety procedures to help ensure that a safe environment is maintained. 5. Assists and oversees the orienting of all new full time and temporary staff, ensuring competencies are met; assists with the initial investigation into employee performance issues and works with the department manager to implement positive solutions. Completes and documents performance evaluations for staff; works with staff on action plans to improve work performance. Acts as a role model, mentor and leader. 6. Proficient in ability to assess and prioritize emergency situations as they arise and coordinate requested resources to handle any situation. Mentors and directs others towards independence in making decisions based on severity of situation. Internal customers include all employees, patients and family, physicians. External customers include campus visitors, vendors and law enforcement agency representatives. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. One year of successful supervisory or lead experience is required. Two years previous dispatching experience with an excellent working knowledge of radio communication equipment. Must have the ability to exercise good independent judgment and successfully function and prioritize tasks during emergency situations. Effective human relation skills are required for interfacing with all levels of staff, clients, physicians and other professional contacts. Must be able to work under minimal supervision, possess good self-motivational and organization skills, and compile quality statistical reports. Must be able to communicate effectively. Basic mathematical skills are required. Excellent computer skills are required. PREFERRED QUALIFICATIONS Additional related education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Banner Health supports a drug-free work environment. Privacy Policy As of Sept. 9, 2026, Apple Sign-In will no longer be supported on our career site due to technical issues. If you’ve used Apple “Hide My Email”: Please create a new account using your personal email address or use a Google or LinkedIn account. If you have active application, please contact Employment@bannerhealth.com for assistance merging your profiles so no history is lost. If you’ve used Apple and shared your email: To regain access, select ‘Sign in with email’ and use the ‘Forgot Your Password?’ feature – enter your Apple email and the follow the reset steps to access your account. You can also sign in with Google or LinkedIn using the same email. Your account and application history are fully intact. Need help? Contact the Banner Health Talent Acquisition team at Employment@bannerhealth.com. This website contains the current Banner Health job openings. Applications submitted on this site will be securely submitted for consideration. Applying via our careers website is the only way to obtain employment with Banner Health. We will never ask you for personal or banking information, or for equipment to be purchased or sent to us as part of the hiring process. Job seekers should only respond to communication from Banner’s email domain, @bannerhealth.com. For questions or to report a scam visit our contact page.

Supervisor, Security Dispatch.

more at Bannerhealth.

Medical Assistant Endocrinology

Certified Patient Care Assistant Health Unit Coordinator

Clinical Support Assistant

similar roles.

Security Compliance Analyst

Security Officer, PRN

Security Officer - Part Time

Technical Program Manager, Agent Safety & Security

Security Shuttle Driver - Full Time

Director, Security and Safety