Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. -- Are you looking for stable, long‑term work with a company that genuinely values its people, invests in communities, and is committed to sustainability? If you’re motivated, resilient, and enjoy helping customers while achieving results, this could be your next opportunity. About the Role Join an iconic Australian brand in a fast‑paced contact centre where no two calls are the same. You’ll take inbound calls from customers who need urgent assistance with glass repair or replacement. Your role is, to quickly understand their situation, provide the right solution, and confidently recommend additional products that improve safety and visibility. This is more than just customer service — it’s a role where your ability to think on your feet, build rapport, and guide customers to the right outcome will set you up for success. What you’ll do: Take inbound calls and assess customer needs in real time Book glass repair and replacement appointments Recommend and sell value‑added products Handle objections and provide solutions with confidence Work towards clear performance and sales targets Thrive in a structured, supportive team environment What We Offer $33.09 per hour + super Strong earning potential (incentives, penalties, overtime) Full‑time (38 hrs per week) Rotating roster between 8.00am–10.00pm, 7 days a week Interactive, 4 weeks paid training (Mon–Fri) to set you up for success Opportunity for hybrid work once skills are established and independent working standards are met Ongoing coaching to help you succeed in the role About You We’re looking for someone who: Thinks quickly and stays calm under pressure Can confidently guide customers to the right solution Communicates clearly and builds trust easily Is comfortable using multiple computer systems Is reliable, committed, and looking for a stable role Is flexible to work a rotating roster including, evenings and weekends Experience in sales or contact centres is highly regarded — you must be comfortable selling. Why Join O’Brien? Structured onboarding with hands‑on training Supportive team culture with regular events and recognition Employee discounts on O’Brien® products and major retailers Private health insurance discounts Monthly, quarterly, and annual rewards Stable roster planning in 4 weeks in advance If you’re looking for a role where you can build stability, develop your sales career, and be part of a supportive team — we’d love to hear from you. -- If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now! At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use. Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party. Didn't find the right job? Upload your CV/resume for ongoing consideration! Founded in February 1924 by Frank G. O’Brien on Allen Street, Waterloo, O’Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well-being. Over the years, we’ve grown to become Australia’s leading vehicle glass repair and replacement company. Today, O’Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. Our expertise extends beyond vehicles - since 1924, O’Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses. Our tailored glazing solutions are designed to meet the unique needs of every customer. In 2018 O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia. O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents. At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.

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