What you'll do
- You will act as a role model to implement a culture which supports the Group Values and ensure engagement and commitment to deliver excellent client service, operational effectiveness and efficiencies
- You will manage to the highest standard a Client Administration Team who have overall responsibility for the administration of a Client Portfolio
- You will provide technical support to Client Administration Teams in connection with their client structures and the execution of complex client transactions
- You will be responsible for ensuring the team meet their commercial objectives and targets through the effective capital management of the P&L for the Client Portfolio to include revenue targets, billable utilisation rates for staff, pro-active management of debtor days and cash collections
- You will support the business with impact/risk assessment, in terms of constant changes in local and international regulatory and legislative requirements
- You will participate in and actively support the CSDs with fee reviews as appropriate in light of current service delivery and requirements to achieve fee collection targets as set out in our Business Plan.
What we offer
- Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
- Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions
- Wellbeing: Additional social benefits such as private health and dental cover, life assurance, eye test and corporate GP
- Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
- Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day
- You hold ICSA, CGI, or relevant professional qualification
- You have an excellent understanding of the relevant laws relating to a Fund Services Business
- You hold a minimum of 10 years’ relevant industry experience
- You are able to motivate and support colleagues through periods of change
- You are risk aware and demonstrate a high level of integrity, equality and diversity in your approach to work
- You hold experience working within the Guernsey financial services industry
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.