Position Title: Business Operations Analyst Compensation: $60,000 - $71,000 Department: VP for Information Technology_B About this opportunity: The Business Operations Analyst is a key professional role within Information Technology, providing advanced financial, operational, and systems analysis to support the University’s technology operations. This position manages and analyzes critical functions including budgeting, procurement, enterprise billing, HR position management, vendor and contract administration, and financial reporting. The analyst also develops automated reconciliation models, dashboards, and process improvements that reduce manual effort, strengthen internal controls, improve data accuracy, and provide greater transparency for decision-making. Working collaboratively with IT, Finance, HR, Procurement, and other campus partners, this position requires strong analytical skills, independent judgment, technical proficiency, and the ability to manage complex financial and operational processes. Candidates for searches must have current authorization to be employed in the U.S. without sponsorship. What you'll do and what you'll bring: Position Function: The IT Business Operations Analyst provides advanced operational, financial, and systems analysis support for Information Technology. This position integrates financial management, enterprise billing systems, procurement processes, HR position management, vendor coordination, and data analytics to improve operational efficiency through automation and process optimization. The analyst focuses on improving IT business processes, supporting budgeting and resource management, and advancing transparency and accountability across IT services. These duties require advanced independent judgment, analytical expertise, and technical proficiency across enterprise financial and workflow systems, as well as the ability to manage high-volume transactional data while ensuring compliance, accuracy, and operational efficiency. Duties & Responsibilities 1. Manage procurement lifecycle activities, including preparation of purchase requisitions and purchase orders, invoice validation, vendor communication, credit card reconciliation, receipt verification, and payment processing in compliance with university policy. 2. Prepare, validate, and process Banner journal vouchers, accounting feeds, budget transfers, and financial adjustments; reconcile FOAPAL activity and resolve discrepancies in coordination with the Controller’s Office. 3. Process and audit HR position actions, including position modifications, postings, hiring proposals, and changes related to IT personnel; coordinate with HR/Payroll to ensure timely and accurate processing. 4. Administer and reconcile monthly enterprise billing processes, including voice, network, server, print management, cloud services, and digital platforms; ensure accuracy of accounting feeds before Banner upload. 5. Develop and maintain automated reconciliation models, dashboards, and financial reporting tools to improve operational transparency and decision-making efficiency. 6. Support month-end and year-end close processes, including billing audits, recharge balancing, accounting feed verification, and preparation of supporting documentation for grants and foundation reporting. 7. Provide analytical support for server, cloud (e.g., Azure), and infrastructure cost recovery models; support recharge methodology development and automation enhancements. 8. Respond to departmental inquiries regarding billing, recharge calculations, budget activity, and procurement processes; provide documentation and reporting as requested. 9. Identify, recommend, and implement workflow automation and process improvements to reduce manual effort, strengthen internal controls, and enhance data integrity across enterprise systems. 10. Collaborate cross-functionally with Unified Communications, Unified Technology Support, Procurement, HR, and Business Affairs to coordinate financial operations and system integrations. 11. Support the Executive Director for Enterprise Technology Project Management and IT Budgets with special projects, financial modeling, audits, and operational analyses as assigned. 12. Maintain and monitor contract lifecycle documentation within ServiceNow and procurement systems; track renewals, expiration dates, purchase order status, and vendor compliance requirements. 13. Administer and audit cellular device allowances and electronic device stipends; maintain fiscal year tracking records and ensure compliance with institutional policy. 14. Perform other related duties as assigned. Minimum Qualifications: Bachelor’s degree in accounting or a related financial field. Skills in using Microsoft Excel. Or, instead of a Bachelor’s degree: an Associate’s degree plus an additional combination of education or accounting/finance experience equivalent to two years. Three years of experience in business or financial management. At least one year of experience with Banner Finance and Jaggaer (Procurement). Excellent communication skills. Preferred Qualifications: Advanced degree in accounting or a related financial field. Experience in university financial management, planning, and/or administration. Three years of experience with Banner Finance and Jaggaer (Procurement). How to apply: For inquiries, please contact: Mark Watters, Executive Director for Enterprise Technology Project Management and IT Budgets, at the following email address: mwatters@bsu.edu Please list three professional references within the online application. Supporting Documents Upload Instructions: Important: Do not use the Autofill feature when uploading your resume. Please follow the upload instructions to attach all required supporting documents listed below. Required Document: Resume Optional Document: Cover Letter What we offer: At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer paid 24 vacation days, 12 sick days and 10 holidays a year. Plus, our paid parental leave (6 weeks) is there for life's most significant moments. We offer affordable health and dental insurance, robust long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family. These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected. When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State. We do the same for you. In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. This offer is good from the very first day you start. It's just one way we do our part to uplift you. Let's fly together toward a secure and prosperous tomorrow. Curious about our excellent benefits package? We have developed a calculator that shows you the value of our core benefits. Select the Total Compensation Calculator - Professional and download the spreadsheet. If you are applying for a 10-month position or one with Burris or Indiana Academy, please select the corresponding calculator. Relocation Program: MakeMyMove Looking for a place where your career, community, and quality of life can grow together? Muncie and Delaware County offer the advantages of a university community with the accessibility and affordability of a mid-sized city—short commutes, local arts and culture, parks and trails, educational opportunities, healthcare, athletics, and a strong sense of connection. Through the City of Muncie’s MakeMyMove program, eligible new residents may access relocation incentives, university-related benefits, co-working options, and community-building opportunities designed to help them get settled and connected. Current benefits for eligible participants may include: Up to $5,000 cash for relocation Co-working space courtesy of The Innovation Connector Access to the Ball State University Library One-semester Rec Fit pass at Ball State University Discounted Ball State Athletics tickets Help desk for connecting to local resources Opportunity for board participation Six-month YMCA membership Relocation programs on MakeMyMove have specific eligibility requirements, and benefits may vary by program. Applicants should review the current MakeMyMove page to confirm eligibility, available benefits, and program status. Ball State’s support for relocation resources and community partnerships aligns with Destination 2040: Our Flight Path, the University’s strategic plan. The plan calls our University to work with community partners to promote talent attraction and retention, foster economic growth in East Central Indiana, and strengthen the economic and social vitality of the communities we serve. Explore the program and check your eligibility through MakeMyMove. Goodness requires action to grow. We're dedicated to doing our part to keep goodness growing in Muncie, at our university, and as far beyond as possible. That's where you come in. When you join our team, you become part of goodness in action. Our main priority: uplifting students so they can discover their full potential. This is how we fly. There are about 3,000 full-time faculty and staff in the Ball State University work family. Each brings unique gifts to help us be the kind of institution we want to be. In return, we do our best to take care of them through comprehensive medical and dental plans, a Health Savings Account (which we contribute to), and a whole range of wellness, retirement, and other benefits like covering the cost of tuition at Ball State for you and your family. We can offer you more. Where you live matters just as much as where you work. We get it. That's why we've invested since the very beginning in making our hometown work. On campus, find state-of-the-art facilities and one-of-a-kind arts and cultural events. In Muncie, you'll find a warm and welcoming community with affordable housing and a vibrant downtown arts, food, and music scene. What could be better? You here - for starters. Ball State University is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status. Ball State provides accommodations to qualified individuals with disabilities who can perform the essential functions of the position. Contact Melissa Rubrecht, Director of Employee Relations, at 765-285-1823 for assistance. People and Culture Services Administration Building (AD), Room G008 2000 University Avenue Muncie, IN 47306 8:00 a.m.-5:00 p.m. Monday-Friday Phone: 765-285-1834 Fax: 765-285-8663

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