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Job Description: As a Shift Supervisor at Burger King, operated by Onvo, you will be responsible for overseeing daily operations during your assigned shift, ensuring efficient service, high-quality food, and a positive customer experience. You will lead a team of crew members, upholding brand standards and contributing to the restaurant's success. Job Responsibilities * Supervise and train crew members on all aspects of restaurant operations, including food preparation, customer service, and cleanliness standards. * Ensure adherence to all Burger King operational procedures, food safety guidelines, and company policies. * Manage cash handling procedures, including register operations, cash drops, and end-of-shift reconciliation. * Monitor inventory levels, place orders, and receive deliveries to maintain adequate stock of food and supplies. * Address customer inquiries and resolve complaints effectively and professionally to ensure customer satisfaction. * Conduct opening and closing duties as required, including equipment checks and facility security. * Maintain a clean, organized, and safe working environment for both employees and customers. * Perform administrative tasks such as scheduling, performance reviews for crew members, and reporting. * Drive sales and profitability through effective team leadership and operational efficiency. * Collaborate with the Restaurant Manager to achieve operational goals and improve performance. Job Qualifications * Previous supervisory or leadership experience preferred. * Excellent communication and interpersonal skills. * Strong customer service orientation and problem-solving abilities. * Ability to work a flexible schedule, including evenings, weekends, and holidays. * Basic math skills and proficiency in handling cash transactions. * Ability to lift up to 25 pounds and stand for extended periods. * Demonstrated ability to lead and motivate a team in a fast-paced environment. * Knowledge of food safety regulations and restaurant operational procedures. Disclaimer: The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice. Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision. At Onvo, we are passionate about convenience. We aren't just in the business of fuel or food. We're in the business of providing the best experience for our guests, every time. We are dedicated to providing our guests with exceptional service that is always quick, always kind, and always convenient. Whether you have a background in customer service and hospitality or this is your first job in the industry, if you’re a go-getter, get in touch with us.
Onvo
New Milford