- First/Second line IT support for company internal users and contractors.
- Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment
- Configuring, administering and updating Windows, MAC, Linux operating systems on user devices.
- Managing user device environment using user device management tools.
- Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.
- Physical network related tasks (patching, device installation, ports assignment, cabling).
- Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
- Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.
- Working closely with the facility and security teams to resolve security issues.
- Constant development and improvements of local IT infrastructure.
- Providing IT assets management according to internal procedures;
- Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements;
- Timely incident resolution, escalation to third party suppliers and problem analysis and resolution;
- Provisioning system updates and deployments according to respective internal procedures;
- User request fulfilment according to established SLAs.
- Performing other duties, as asked by the manager, which are related to this position or IT infrastructure.
- Logistics, manage inventory and equipment between locations.
- Secondary (higher, special etc.) education.
- Excellent fluent written and spoken Armenian and English.
- Good communication and presentation skills
- Ability to create structured documentation
- Teamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditions
- Fundamental IT skills – hardware, OS, applications, networking, security.
- Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software.
- At least 2 year experience in supporting user IT devices hardware and software.
- Experience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services.
- Fundamental knowledge of IT procedures and security principles.
- Certifications on IT systems administration/support preferred.
- Enterprise employment experience preferred.
- Health insurance;
- Outstanding experience in an international environment;
- Excellent working environment including gym and canteen;
- Privilege card;