At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Order Management Lead __ Your Role: Own the Challenge In this role, you will be responsible for delivering high-quality customer service by managing customer orders, providing technical and commercial support, coordinating with cross-functional teams, and ensuring timely resolution of customer inquiries and issues. You will play a key role in enhancing customer satisfaction while supporting business objectives. The work model for the role is: Hybrid This role is contributing to the Electrification Smart Power Enclosures division in México. Key Responsibilities: Managing customer orders from order entry through fulfillment and delivery. Providing support for order-related inquiries, claims, payment issues, and customer requests. Coordinating with sales, logistics, supply chain, finance, and other internal stakeholders to ensure complete ownership and resolution of customer cases. Processing order modifications, expediting requests, delivery updates, account-related inquiries, and documentation requirements. Maintaining accurate records and documentation within SAP and other business systems. Monitoring order status and regularly communicating updates to customers. Analyzing operational data, forecasts, and performance metrics to identify improvement opportunities. Handling difficult customer conversations professionally and effectively while maintaining strong customer relationships. Supporting continuous improvement initiatives within the order management process. Qualifications Bachelor's Degree completed in Business Administration, Engineering, Supply Chain Management, International Business, or a related field. Minimum 3 years of experience in customer service, order management, project coordination, or related operational roles. Experience working with SAP in order processing and customer service environments. Demonstrated ability to manage customer relationships and resolve complex customer issues. Good communication skills and professionalism in handling difficult conversations with customers. Effective organization, self-management, and prioritization skills.Ability to work effectively in a changing environment and manage multiple priorities simultaneously. Experience working with cross-functional teams and internal stakeholders. Intermediate to advanced proficiency in English (written and verbal). Experience with Power BI or Salesforce is desirable. What benefits we also offer our employees: Performance Bonus Saving fund Paid parental leave Life insurance Retirement plan Health and dental insurance Wellbeing program Flex days Employee Assistance Program (EAP) Access to development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF) Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe. Why ABB Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB. We care At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do. We grow We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings. How to apply Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

Order Management Specialist.

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