We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together. The Opportunity UserTesting is looking for a Senior Partner Sales Manager to drive revenue growth through strategic partnerships and our expanding agency channel.Reporting to the VP, Global Partnerships & Ecosystems, you'll build and grow a focused portfolio of high-impact partnerships across ISVs, agencies, and consulting firms, with success measured by sourced pipeline, revenue, and overall business impact. A key part of the role will be growing our agency business—identifying and recruiting new agency partners while also selling UserTesting directly to targeted agencies. You'll work closely with Field Sales and Sales leadership to develop joint opportunities, align partners to key accounts and enterprise priorities, and create scalable routes to market. This is a quota-carrying role for a commercially minded builder who can develop strategic relationships while also directly owning opportunities and driving them to close. Responsibilities Identify, recruit, and develop strategic partners across ISVs, agencies, and consulting firms. Build a pipeline of new agency partners and sell UserTesting directly to targeted agencies, owning opportunities from prospecting through close. Develop joint business cases and go-to-market plans that generate measurable pipeline and revenue. Drive partner-sourced, co-sell, and agency-generated revenue in partnership with Field Sales and Sales leadership. Build executive relationships and lead commercial negotiations and partnership agreements. Develop partner activation plans and measurable KPIs to drive ongoing performance. Collaborate across Sales, Marketing, Product, Customer Success, and Enablement to integrate partners into UserTesting's broader GTM strategy. Continuously identify new partner and agency opportunities that expand UserTesting's routes to market. Requirements 7–10+ years of experience in Partnerships, Alliances, Business Development, Partner Sales, or Enterprise SaaS Sales. Proven track record of building revenue-generating partnerships and closing business directly. Experience working with ISVs, agencies, and/or consulting partners, with agency experience preferred. Strong prospecting, pipeline development, and sales execution skills. Experience with enterprise SaaS sales cycles and partner/co-sell motions. Strong commercial acumen, executive presence, and negotiation skills. Comfortable owning an individual pipeline and revenue quota. Ability to travel up to 40% as needed. Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications—but you may be exactly who we’re looking for. Diverse perspectives drive innovation, and we’re committed to building a team with a wide range of backgrounds, experiences, and skills. Application Process Meet with a Recruiter Meet the Hiring Manager Participate in a Panel Interview Final Interview (if applicable) Offer Stage Accommodations At UserTesting, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at talentexperience@usertesting.com. UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. We enable enterprises to understand their customers’ perspectives, delivering authentic customer insights quickly and reliably. We are builders and listeners who move fast, think deeply, and act with intention. We operate at the intersection of technology and empathy, helping the world’s leading brands replace guesswork with confidence. Nothing meaningful is built in isolation. Not great products. Not great companies. And not great cultures. We’re creating an environment where curiosity is expected, impact is shared, and human understanding isn’t just what we sell. It’s how we work. The same curiosity and empathy we bring to understanding our customers, we bring to understanding each other. Building better products starts with building a culture where people feel seen, heard, and valued. Community in action: Our Employee Resource and Affinity Groups create spaces for connection, dialogue, and shared learning across our global team. They amplify voices, strengthen leadership, and ensure diverse perspectives shape the decisions we make every day. Learn more here

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