SUMMARY: The Patient Service Representative reports to the Office Manager and provides front-office support in an outpatient medical practice. Responsibilities include patient registration, appointment scheduling, greeting and checking in patients, managing patient information, and supporting efficient patient flow. RESPONSIBILITIES: Answers and triages telephone calls, takes accurate messages, directs calls appropriately, and ensures timely follow-up. Obtains and accurately enters patient registration information. Schedules, confirms, and reschedules appointments and tracks missed appointments. Obtains necessary insurance authorizations and referrals and verifies financial and insurance information. Checks patients in upon arrival, verifies demographic and insurance information, obtains required identification, and collects and posts co-payments. Maintains efficient patient flow and notifies clinical staff when patients arrive. Performs discharge functions, including scheduling physician appointments, diagnostic testing, and hospital procedures. Ensures required coding information is documented prior to patient departure. May create and maintain patient medical records. Reconciles and batches encounter forms at the end of the day. Maintains quality assurance, safety, environmental, and infection-control standards. Protects patient privacy and confidentiality. Demonstrates Compassion, Accountability, Respect, and Excellence while supporting a collaborative, patient-focused environment. MINIMUM QUALIFICATIONS: Education/Knowledge: Knowledge of patient care needs across developmental stages and cultural backgrounds. Familiarity with medical terminology. Proficiency in English and computer systems. Strong interpersonal and communication skills. Experience: Two years of experience in a healthcare environment. Pay Range: $18.13-$29.90 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: East Providence-950 Warren Avenue - 950 Warren Avenue East Providence, Rhode Island 02914 Work Type: m-f flexible Work Shift: Day Daily Hours: 8 hours Driving Required: No As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself. Company Location Belonging and Engagement Nursing Our Mission

Patient Service Rep.

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