Job Description: NK’MIP CELLARS - Seasonal Guest Services Supervisor LOCATION: Osoyoos, BC STATUS: Seasonal Hourly Contract (Mar – Dec) COMPENSATION: $23-$25/hour plus % of team gratuity program ABOUT US: Nk’Mip Cellars, North America’s premier Indigenous-owned winery, proudly showcases award-winning BC VQA wines in the stunning South Okanagan. Join our team and contribute to the unique story of this legendary winery through exceptional guest experiences. THE OPPORTUNITY As a Seasonal Guest Services Supervisor, you will work closely with the Estate Manager and winery leadership team to build and lead a dynamic seasonal team delivering exceptional tasting, retail, food, and wine experiences. This role oversees both Tasting Room & Wine Shop experiences and Sweetgrass @Nk’Mip Cellars Restaurant operations, ensuring all programs and initiatives align with overall winery estate strategy. This is an excellent opportunity for someone passionate about hospitality and wine who is looking to grow their career within the wine industry. KEY RESPONSIBILITIES Execute Restaurant, Wine & Retail Experiences Lead daily Sweetgrass services and assist with tastings, tours, and food & wine experiences, including private dinners and winery events as needed Work closely with the winery leadership team to ensure smooth and seamless service execution Through guest interactions, identify and recommend retail and restaurant sales and margin-enhancing opportunities Act as a key contact for local partnerships, including accommodators, tour operators, and local businesses Co-ordinate and collaborate across restaurant and tasting room teams to execute on-site events Staff Leadership & Development Lead by example while working alongside restaurant and tasting room teams Develop a fun, motivated, and positive workplace culture Maintain and enhance a strong wine culture and premium brand image Assist in onboarding, and training all seasonal restaurant and tasting room staff Assist in executing structured training programs to ensure consistent, exceptional guest experiences Support ongoing staff development with a focus on guest satisfaction and financial performance Maintain open, effective communication with all staff and leadership team. Administrative & Operational Management Oversee daily reservations procedures for restaurant and premium food & wine experiences Assist with monitoring and responding to all guest inquiries providing prompt, professional replies Support expense management and budget adherence Assist with inventory management noting products to re-order, promptly receiving, tracking and recording invoices for processing Utilize and train staff on Point-of-Sale systems Support scheduling, reporting, and calendar management JOB REQUIREMENTS Passion for people, hospitality, and the wine industry 1–3 years of previous restaurant, tasting room, or guest service experience Winery or fine dining experience preferred Post-secondary education in hospitality, business, or related field considered an asset WSET Certification considered a strong asset Demonstrated leadership and ability to coach and train team members Ability to thrive in a fast-paced, high-pressure seasonal environment Solid understanding of business practices, inventory management, and cost controls Proficiency in Microsoft Word, Excel, and Outlook Ability to learn, use, and train staff on POS systems Excellent organizational, time management, communication, and interpersonal skills WHY JOIN US? Work in a picturesque setting with some of the most stunning views in the Okanagan. Enjoy staff discounts on wine, comprehensive training, food and wine pairing events, and excellent sales incentives. Staff discounts on wine at all Arterra Wines Canada winery locations. Benefit from flexible scheduling for both full-time and part-time staff. Join our team at Nk’Mip Cellars and contribute to the magic that happens when our wines are shared and enjoyed. Be part of a diverse and inclusive environment where you can be your best self in serving our guests. We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs. Our mission is simple – to build brands people love. In fact, seven of the top 20 brands in Canada are proudly part of the Arterra Wines Canada family: Jackson-Triggs, Inniskillin, Sawmill Creek, Wallaroo Trail, Woodbridge by Robert Mondavi, Ruffino and Kim Crawford. We have more than 140 years of experience in the Canadian wine industry, with five estate wineries across the country and over 1,700 acres of premium vineyards. We have our pulse on viticulture and its latest innovations and most importantly, an understanding of what Canadian consumers are looking for in a bottle of wine. We own and operate 164 Wine Rack retail stores in Ontario and sell wine kits and products for winemaking through our RJS Craft Winemaking business.

Seasonal Guest Experience Supervisor.

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