The Service Center Operations Manager will be responsible for the overall operational efficiency, profitability, and customer satisfaction of the 121 FLSmidth Inc. service center. This role involves leading a team of service professionals, ensuring high-quality service delivery, and managing all aspects of the service center's performance. Job Responsibilities** * Oversee daily operations of the service center, including scheduling, resource allocation, and workflow management. * Manage, motivate, and develop a team of service & repair technicians and administrative staff, including performance reviews, training, and disciplinary actions. * Ensure compliance with all company policies, safety regulations, and quality standards. * Develop and implement strategies to improve customer satisfaction and retention. * Monitor service center financial performance, including budgeting, cost control, and revenue generation. * Identify opportunities for process improvements and implement best practices to enhance efficiency and productivity. * Handle complex customer inquiries and complaints, ensuring timely and effective resolution. * Collaborate with sales, engineering, and other departments to ensure seamless service delivery and customer support. * Maintain accurate records of service activities, inventory, and customer interactions. * Prepare and present regular reports on service center performance to upper management. * Manage inventory of parts and supplies, ensuring adequate stock levels and efficient utilization. * Implement and enforce preventive maintenance programs for customer equipment. Job Qualifications** * Bachelor's degree in Business Administration, Engineering, or a related field. * Minimum of 5 years of experience in service management, preferably within an industrial or heavy equipment environment. * Proven leadership and team management skills with the ability to inspire and motivate a diverse workforce. * Strong understanding of financial management principles, including budgeting and profit/loss analysis. * Excellent customer service and communication skills, both written and verbal. * Demonstrated ability to problem-solve and make sound decisions under pressure. * Proficiency in using service management software and enterprise resource planning (ERP) systems. * Solid understanding of health and safety regulations and quality assurance procedures. * Ability to travel occasionally for customer visits or training as required. * Strong organizational skills and attention to detail. We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally. FLS is a leading, full flowsheet minerals processing supplier to the global mining industry. We deliver proven technologies and services across the lifecycle of operations, and have set targets of providing solutions for zero-emissions mining by 2030 with our MissionZero programme.

Operations Manager, Service Center.

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