At Aristocrat, we believe in crafting outstanding experiences that delight our customers and elevate our industry. Our mission is to bring happiness to life through the power of play, and we are committed to encouraging an inclusive, collaborative, and innovative culture. As a People Partner, Specialist I, you will play a pivotal role in our Information Technology team, ensuring seamless operations and providing outstanding support to our employees. This is an outstanding opportunity to join a world-class team, make a meaningful impact, and grow your career in a dynamic, fast-paced environment! What You'll Do Provide excellent customer service by responding to elevated and complex P&C inquiries from employees, P&C business partners, and managers. Handle these inquiries through multiple intake methods such as email, chat, phone, or ticketing systems. Manage inquiries accurately and promptly by referring to knowledge guides and resources available across various HR systems. Employ a case tool to document all inquiries, customer details, case information, and updates. Convey resolutions to the requester or forward more complex issues to the relevant team. Perform employee data updates directly, including bulk EIB imports into the Workday system, and provide validation for business process data mapping. Manage critical issues from Tier 1 and use the case tool to record inquiries, customer information, case data, updates, and communicate resolutions to the requester. Complete People & Culture transactions and data reporting using Workday and other systems. Manage complex and advanced inquiries, update employee information, and support employees directly through consultative efforts or via external vendors. Maintain keen attention to detail and a drive for the ongoing refinement of People & Culture systems, processes, and reports. Support your assigned region, working within the relevant shift pattern and hours to provide support to your collaborators accordingly. What We're Looking For 2+ years of experience operating within a P&C Tier 1 customer care environment. Acute knowledge of local benefits, talent acquisition, and Workday data maintenance processes and policies. Verified experience in managing detailed issues effectively and swiftly. Excellent customer support skills and proficiency in addressing sophisticated requests. Experience managing extensive EIB loads and validating business process data mapping in Workday. Strong advisory abilities and capacity to support employees directly or via third-party vendors. Close consideration and a strong resolve to develop People & Culture systems and processes. Strong communication abilities and capacity to collaborate effectively within a group. Ability to work with multiple HR systems and case tools efficiently. This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat. Compensation Philosophy We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location. Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits. Specific details about compensation and benefits for this position will be discussed during the recruitment process. Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery. Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day. Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play! Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law. If you need assistance or accommodation applying for a position, please reach out to helpdesk-recruiting@aristocrat.com. At Aristocrat, sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe. Our Sustainability report provides information on the progress we’ve made each year, across our four strategic sustainability pillars – Good Governance & Responsible Business, Empowering Safer Play (formerly responsible gameplay), Operational Sustainability & Climate, and People & Community. You can read more about our progress here: https://www.aristocrat.com/sustainability/

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