- Take responsibility for the smooth and efficient running of department.
- Manages day-to-day operations so that customer expectations of quality and standards are meet daily.
- Assist in producing weekly, monthly and quarterly reports on service analysis and marketing effectiveness as required.
- Understand related KPIs related to own department and work towards achieving or exceeding them such as Mystery Shopper audits.
- Develops specific goals and plans to prioritise and delegate when required, organise own workload.
- Make a continuous assessment of the performance of all staff under supervision in order to establish training needs.
- Manage all marketing in advance, signage is displayed correctly, and weekly menu is sent to the client in the agreed time frame.
- Advocates sound financial/business decision making – challenge any shortfalls in budgeted GP and sales with plans in place to rectify.
- Ensure all legal compliance is followed within the department.
- Drive constant innovation with regards to product, staying up to date with trends in industry driving sustainability and provenance.
- Develop annual marketing plan with Retail Manager.
- Works towards achieving all financial targets/forecast and put in plans to address any shortfalls in particularly with regards to gross profit and sales.
- Continuous monitoring of financial performance such as revenue or inventory.
- Ensure excellent customer service, regularly assess customer experience and recommend improvements and act on areas of concern with Retail Manager.
- Monitoring customer feedback, handling customer complaints and resolving issues with action plans in a timely manner.
- Ensure that all are aware of their duties and standards required, pricing/labelling and menus are spelt correctly, accurate and presented professionally.
- Introduce a comprehensive training plan for all staff within department particularly with regards to customer service, hold 1-1s and appraisals and prepare development plans for direct reports and ensure these have been completed.
- Monitor development and make recommendations for succession planning.
- Prepare training plan for customer service and ensure it is implemented.
- Maintain regular team meetings for two-way communication of targets, standards, company and client information.
- Manage team with budget constraints, department annual leave and rotas.
- Motivate and lead the team – leading by example.
- Ensure the whole team are knowledgeable and motivated in their roles and the business through effective induction, accurate job descriptions and on the job training.
- Actively participates in the hiring process with Retail Manager.
- Assist in ensuring that all FOH team are aware of their Health & Safety responsibility and receive the appropriate training.
- Ensure due diligence records are completed accurately and on time and filed for future reference, all accidents are reported, all legal training is completed and monitor allergen policy.
- Essential: Previous experience of managing a large team in a fast-paced food service environment
- Health & Safety L2/3 Skills
- Excellent level of both written and spoken English
- Displaying a ‘can do’ attitude
- Organisational skills and ability to plan ahead
- Strong leadership and communication skills
- Exceptional customer service
- Microsoft office applications including SharePoint, Forms, OneDrive, Outlook etc
- A successful record of achieving targets and results orientated
- Ability to work under pressure with constantly changing priorities
- Having accountability for gross profit and financial management
- Analytical approach to problem solving
- Desirable: Understanding of ESG regulations and industry initiatives
- Understanding current food legislations
Monday - Friday
Annual Salary: Up to £43,000
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
Benefits:
- 28 Days holiday including bank holidays
- Plus your birthday off
- Food allowance to use whilst on shift, to ensure you are well nourished during the working day
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks' enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our HAPI app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme