As the Operations Support Manager, you will play a critical role in ensuring the smooth and efficient operations for one of our BaxterStorey areas. You will be responsible for overseeing various operational functions, managing a team of support staff, and implementing strategies to improve operational effectiveness
• Proficiency in using relevant software applications and tools.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent organisational and problem solving skills, with a keen attention to detail.
• Superior interpersonal skills and confident with others.
• Great administrator skills.
• Proven experience in operations management, preferably in a support oriented role.
• Monitor managers, conduct appraisals, and develop plans.
• Conduct regular team meetings and communicate targets and information.
• Utilise restaurant development and marketing plans.
• Implement BaxterStorey standards effectively.
• Assist sales team in exploring opportunities.
• Ensure customer focus and exceed expectations.
• Maintain strong client relationship and prompt service.
• Ensure compliance with regulations and procedures.
• Conduct risk assessments and maintain records.
• Maintain equipment and follow procedures.
• Attend relevant training and promote environmental initiatives.
• Adapt to changing needs and exceed expectations.
• Present food according to standards.
• Conduct client review meetings.
• Follow recruitment and training policies.
• Motivate and train staff, provide support and fair treatment.
• Carry out disciplinary procedures.
• Develop and assess teams, encourage creativity.
- Birthday additional holiday.
- 3 days volunteering days.
- 3 days grandparent leave.
- 24 weeks of enhanced maternity leave.
- Secondary career leave.
- Wedding/commitment day leave.
- Free meals on shift.
- Bespoke development training.
- Pension and life insurance.
- Discounts available from the Perkbox app, from high street shops to holidays & cinemas.
- Wellbeing hub.
- Access to employee assistance programme.
- Cycle to work scheme.