We are looking for a Quality Manager to lead and embed best-in-class food safety and quality standards across a transforming production kitchen environment. About the Role This is a pivotal role responsible for driving the implementation and continuous improvement of food safety and quality management processes within production kitchens. You will lead a team of Quality Controllers and work closely with operational teams, chefs, and stakeholders to ensure standards meet both internal expectations and regulatory requirements, while supporting a culture of accountability and excellence. Key responsibilities: Build, implement and maintain the Quality Management System (QMS) to meet regulatory and internal standards Lead and develop the Quality Control function, ensuring strong capability and understanding across the team Investigate customer complaints and implement effective reduction and prevention strategies Partner with operations to deliver continuous improvement initiatives and achieve departmental KPIs Coach and influence chefs and kitchen teams to embed food safety ownership and a strong quality culture This role is on-site 5 days a week in Knightsbridge. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role. About You You will be a confident and collaborative quality professional with a passion for driving high standards and continuous improvement in a fast-paced food production environment. You will bring strong leadership capability, enabling you to motivate and develop a team while effectively partnering with cross-functional stakeholders. You will be comfortable balancing hands-on operational involvement with strategic oversight, ensuring compliance while also influencing change. You will take ownership of challenges, use data to inform decisions, and champion a proactive approach to food safety and quality. You will also be adaptable, able to step in to support senior leadership when required. You must also have: Food Safety and HACCP qualification (minimum Level 3) Strong knowledge of BRC or equivalent GFSI food safety standards Proven experience in a quality management role within food manufacturing or food service environments (ideally with Ready-To-Eat products) About Us Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods. Additional Information: Time Type: Permanent Department: Pasty Production and Stewarding (Sabine Fenato) As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.

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