The SAP SD Functional Analyst is responsible for requirements definition, functional design, configuration, custom development guidance, and technical support across SAP Sales and Distribution, including SAP ECC, SAP S/4HANA, and connected sales applications.
The role partners with business stakeholders to translate business needs into clear functional requirements and detailed solution designs that enable effective configuration and development. It contributes to the delivery of enhancements, projects, and maintenance of existing applications within Agile and DevOps delivery models.
In addition, the Functional Analyst collaborates with other Functional Analysts in steady state and project delivery, supports cross-functional topics with Application Leads, and works closely with Business Process Consultants and business stakeholders.
Key Accountabilities
- Partner with business teams to capture, refine, and document business requirements and user stories, translating them into functional specifications and sustainable SAP solutions.
- Contribute to solution design, fit-gap analysis, functional design, SAP SD configuration, and functional guidance for enhancements and project implementations.
- Support end-to-end change delivery in an Agile/DevOps environment, including backlog refinement, sprint planning, daily stand-ups, estimation, delivery tracking, and deployment readiness.
- Collaborate with domain Functional Analysts and cross-functional teams to manage dependencies, risks, quality, and delivery outcomes.
- Provide solutions, configuration support, and oversight of development; review unit and integration testing and support the business through UAT, defect triage, go-live, and hypercare.
- Plan and facilitate workshops and working sessions with business and IT stakeholders across functions, regions, and countries.
- Analyze business processes, incidents, and system performance, including root-cause analysis, technical impact assessment, and identification of improvement opportunities.
- Support high-priority incidents and complex production issues, collaborating with technical teams, integration teams, vendors, and external partners.
- Review and validate partner or vendor estimates, solution proposals, delivery scope, and functional outcomes against business requirements.
- Contribute to continuous improvement of services and processes, improving quality, reliability, user experience, and total cost of ownership.
- Maintain high-quality functional and solution documentation and follow relevant delivery, control, and support processes.
- Build effective relationships with key business users, Application Leads, Business Process Consultants, and cross-functional teams to improve use of SAP solutions.
SAP SD Functional Scope
- Order-to-cash processes, including sales orders, contracts, consignment, deliveries, shipping, billing, credit/debit memos, rebates/settlement, pricing, and customer/business partner master data, including partner functions.
- SAP SD integration with Finance/Controlling, Materials Management, Inventory/Warehouse processes, Production Planning, Quality Management, and other connected SAP or third-party applications.
- EDI and integration technologies, including IDocs, outputs, batch jobs, interfaces/APIs, debugging, monitoring, and issue resolution.
- SAP ECC and S/4HANA capabilities, with exposure to SAP Fiori standard or custom applications.
- ABAP concepts relevant to SD, including user exits, BADIs, reports, debugging, and effective collaboration with developers. Hands-on ABAP experience is desirable.
- Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or an equivalent relevant discipline.
- 6+ years of relevant SAP SD implementation, rollout, enhancement, and/or support experience in a global, multi-SAP environment.
- Experience across full project or implementation lifecycles is preferred, including exposure to SAP S/4HANA.
- Strong hands-on SAP SD configuration and solution design experience, with a solid understanding of end-to-end business processes and cross-module integration.
- Experience with unit, integration, regression, and user acceptance testing, as well as go-live and post-go-live support.
- Experience working in Agile/DevOps delivery models and familiarity with ITIL processes and tools such as ServiceNow and JIRA.
- Experience in chemical, process, agriculture, manufacturing, or similarly complex global industries is an advantage.
Note: Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status
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