Summary Technical Account Manager (TAM) (m/f/n) is tasked with managing a portfolio of selected portfolio of customers, providing expert advisory services, and fostering proactive relationships. Job description In this role, maintaining regular contact with customers and continuously monitoring their health is crucial. The TAM will guide customers through onboarding to ensure they achieve full value and understanding of ESET's products or services, serving as the primary point of contact throughout the customer's relationship. The TAM must possess a comprehensive understanding of customers' solutions, providing basic troubleshooting and advisory services. Driving product adoption, as does internal collaboration to mitigate renewal risk and advocate for customer needs. Keeping on track with ESET's product offerings and spearheading customer advocacy initiatives are essential responsibilities. Moreover, if customers demonstrate interest in upgrading to a higher tier of product or service, or express a desire for early renewal, the TAM refers them to the Sales Department and work together to provide seamless experience to the customer. FUNCTIONAL RESPONSIBILITIES AND DUTIES Manage a portfolio of selected customers, guide customers through onboarding and provide expert advisory services. Present the service to the customer and ensure that their expectations align with the service's scope. Complete the initial assessment forms with customers. Ensure customer satisfaction with the service. Update the customer on the progress of unresolved technical support cases or reported detections/incidents. Organize and lead periodical call with customers. Proactively inform customers about new releases, EOL updates, and other relevant information. REQUIREMENTS Education: preferably Masters degree (completed IT-related education or equivalent qualification) Experience: 3+ years of experience on the similar position Knowledge: Theoretical and practical knowledge in the IT environment Understanding of operating systems (Windows, macOS, Linux), network architecture and application software Language: Fluent English (at least B2 level) Soft skills: High analytical skills and structured way of working Very good verbal and written communication Basic wage component (gross): from 2000 EUR Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period (usually 6 months). The final basic wage component can be increased according to the unique individual skills and experiences of the selected candidate. #LI-LV1 #LI-Hybrid #mid-senior Benefits Health & well-being BenefitPlus Healthcare (check-ups/annual programs) Multisport card Travel card "električenka" Supplementary pension saving Sick days Family Marriage allowance Childbirth allowance Parental contribution ESET family events (Family day, St.Nicholas) Office Refreshments in the office (fruits, coffee, soft drinks) Let´s get together breakfast Activity room, quiet room ESET events (Žranica, Christmas party..), teambuildings Other Loyalty allowance Loyalty extra days off Loyalty cake Loyalty glass award Refer a friend Christmas presents Discounts from external providers Primary location Bratislava Additional locations Time type Full time Join ESET Talent Community and we will contact you. This is an option for candidates who haven't found any interesting job opening and would like to send us their CV. ESET® provides cutting-edge digital security to prevent attacks before they happen. By combining the power of AI and human expertise, ESET stays ahead of known and emerging cyberthreats — securing businesses, critical infrastructure, and individuals. Whether it’s endpoint, cloud or mobile protection, our AI-native, cloud-first solutions and services remain highly effective and easy to use. Driven by science, ESET technology includes robust detection and response, ultra-secure encryption, and multifactor authentication. With 24/7 real-time defense and strong local support, we keep users safe and businesses running without interruption. An ever-evolving digital landscape demands a progressive, evidence-based approach to security. ESET is committed to world-class scientific research and powerful threat intelligence, backed by R&D centers and a strong global partner network. ESET's purpose is not only to provides cutting-edge digital security, but also to actively contribute to a more innovative and responsible society in terms of education, science and research. At ESET, diversity, equity, and inclusion (DEI) are integral to our corporate culture. We believe in creating a respectful environment, where everyone feels valued and respected, welcoming applications from individuals of all backgrounds, including race, gender, age, religion, disability, and sexual orientation. Learn more about ESET.

Technical Account Manager (m/f/n).

more at Eset.

Marketing Trainee

HR Generalist

B2C Segment Leader

similar roles.

Sales & Rental Associate

Sales and Rental Associate

Regional Distributor Manager, field based remote in South Texas

Regional VP, Health Systems Sales

Summer Internship

Regional Sales Manager