Summary The IT Support Specialist is responsible for ensuring the smooth operation of internal IT systems and providing technical support to end users. This role includes hardware and software maintenance, system administration, user support, and collaboration with global IT teams. The position may vary in scope from basic support tasks to advanced infrastructure management and project coordination. Job description FUNCTIONAL RESPONSIBILITIES AND DUTIES • Deploy, configure, and maintain end-user devices and peripherals. • Provide first-line and second-line technical support for hardware, software, and network issues. • Administer user accounts, access rights, and system configurations. • Monitor system performance, backups, and security status upon request. • Respond to user questions through ticketing systems or direct communication. • Identify new solutions and maintain knowledge base documentation to promote knowledge sharing. • Coordinate with global IT teams on infrastructure and system-related tasks. • Assist in IT asset management and procurement processes. • Engage in IT projects, including system upgrades and process improvements • Ensure compliance with internal IT policies and standards. • Provide support for conferencing and multimedia equipment. • Troubleshoot and resolve issues related to telephony and connectivity. • Perform routine maintenance and updates on servers and network components if needed. • Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company. REQUIREMENTS • Diploma or Bachelor's Degree in related field. • 2 years of experience in IT support and service delivery, system administration, or infrastructure management • Experience with IT asset lifecycle management, software updates and patch management. • Understanding of hardware and software troubleshooting. • Knowledge of server and network administration. • Familiar with backup, monitoring, and remote support tools. • Ability to analyze, problem solve, document procedures and communicate technical information clearly. • Committed to providing excellent service and support. #LI-PY1 #LI-Hybrid #associate Benefits Health & well-being Comprehensive health insurance: Coverage that includes dental care, to keep you at your best Gym perks: Subsidized gym membership to release endorphins at one of Singapore’s premium gyms Family Team sprit & recognition: Regular cohesive, team-events that bring everyone together Time to recharge: Generous leave policies for vacations and all of life’s big moments Office Modern office perks: Award-winning facilities that recharges the body, mind and soul Centrally located: Located right in the heart of Singapore’s CBD, amidst greenery and mouth-watering food options Other Hybrid work culture: Remote work arrangements that balance personal commitments and face/face time with co-workers Fuel your growth: Access to world-class learning platforms and development opportunities Primary location Singapore Additional locations Time type Full time Join ESET Talent Community and we will contact you. This is an option for candidates who haven't found any interesting job opening and would like to send us their CV. ESET® provides cutting-edge digital security to prevent attacks before they happen. By combining the power of AI and human expertise, ESET stays ahead of known and emerging cyberthreats — securing businesses, critical infrastructure, and individuals. Whether it’s endpoint, cloud or mobile protection, our AI-native, cloud-first solutions and services remain highly effective and easy to use. Driven by science, ESET technology includes robust detection and response, ultra-secure encryption, and multifactor authentication. With 24/7 real-time defense and strong local support, we keep users safe and businesses running without interruption. An ever-evolving digital landscape demands a progressive, evidence-based approach to security. ESET is committed to world-class scientific research and powerful threat intelligence, backed by R&D centers and a strong global partner network. ESET's purpose is not only to provides cutting-edge digital security, but also to actively contribute to a more innovative and responsible society in terms of education, science and research. At ESET, diversity, equity, and inclusion (DEI) are integral to our corporate culture. We believe in creating a respectful environment, where everyone feels valued and respected, welcoming applications from individuals of all backgrounds, including race, gender, age, religion, disability, and sexual orientation. Learn more about ESET.

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