Summary Do you enjoy working at the intersection of business, technology, and people? We're looking for a collaborative CRM professional who can connect business needs with system solutions, support users, and contribute to exciting international projects. You'll help drive system migrations, market expansion initiatives, and CRM improvements while collaborating with stakeholders across multiple regions. Salesforce experience is a plus, but a solid CRM background and analytical mindset are essential. Job description FUNCTIONAL RESPONSIBILITIES AND DUTIES Own and manage sales operations processes in global CRM system and act as a subject matter expert for related functionalities. Ensure effective implementation of sales CRM processes in local offices and oversee smooth daily execution by resolving issues and supporting users. Monitor process performance, gather feedback, and drive continuous improvements based on best practices. Identify improvement opportunities in sales CRM processes, define requirements, support solution design, and perform user testing. Maintain accurate and up-to-date process documentation in collaboration with relevant stakeholders. Develop and deliver process-related trainings, ensuring materials reflect current processes and system updates. Support global sales projects from CRM perspective, ensuring clear communication and successful local execution. Act as the main point of contact for sales processes and CRM system across offices. REQUIREMENTS Education: High school or University degree (preferably in business administration, economics, management) Experience: 6 years plus of previous work experience on similar position Knowledge: Ability to understand business priorities Knowledge of sales principles, metrics and KPIs Proven experience with active participation in CRM usage and/or CRM implementation into sales organization (ideally Salesforce) Understanding of databases and customer relationship management tools in general Salesforce CRM experience - proven user experience or certification is a nice to have Attention to detail and strong follow up Proven years of experience managing relationships with stakeholders, clients, and/or customers Pro-activity, Negotiation, Out of the box thinking Language: English C1 Basic wage component (gross): from 2100 EUR Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period (usually 6 months). The final basic wage component can be increased according to the unique individual skills and experiences of the selected candidate. #LI-LV1 #LI-Hybrid #mid-senior Benefits Health & well-being BenefitPlus Healthcare (check-ups/annual programs) Multisport card Travel card "električenka" Supplementary pension saving Sick days Family Marriage allowance Childbirth allowance Parental contribution ESET family events (Family day, St.Nicholas) Office Refreshments in the office (fruits, coffee, soft drinks) Let´s get together breakfast Activity room, quiet room ESET events (Žranica, Christmas party..), teambuildings Other Loyalty allowance Loyalty extra days off Loyalty cake Loyalty glass award Refer a friend Christmas presents Discounts from external providers Primary location Bratislava Additional locations Time type Full time Join ESET Talent Community and we will contact you. This is an option for candidates who haven't found any interesting job opening and would like to send us their CV. ESET® provides cutting-edge digital security to prevent attacks before they happen. By combining the power of AI and human expertise, ESET stays ahead of known and emerging cyberthreats — securing businesses, critical infrastructure, and individuals. Whether it’s endpoint, cloud or mobile protection, our AI-native, cloud-first solutions and services remain highly effective and easy to use. Driven by science, ESET technology includes robust detection and response, ultra-secure encryption, and multifactor authentication. With 24/7 real-time defense and strong local support, we keep users safe and businesses running without interruption. An ever-evolving digital landscape demands a progressive, evidence-based approach to security. ESET is committed to world-class scientific research and powerful threat intelligence, backed by R&D centers and a strong global partner network. ESET's purpose is not only to provides cutting-edge digital security, but also to actively contribute to a more innovative and responsible society in terms of education, science and research. At ESET, diversity, equity, and inclusion (DEI) are integral to our corporate culture. We believe in creating a respectful environment, where everyone feels valued and respected, welcoming applications from individuals of all backgrounds, including race, gender, age, religion, disability, and sexual orientation. Learn more about ESET.

Sales Operations Excellence Specialist (m/f/n).

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