ERM is the world’s largest specialist sustainability consultancy, with over 50 years of experience helping organizations navigate complex environmental, social, and governance challenges. We bring together a global community of experts to deliver meaningful impact for our clients and the planet. We use Salesforce as our CRM and are looking for a Salesforce Business Analyst to join our team and support ERM’s global delivery by gathering, analyzing, and translating business requirements into scalable Salesforce CRM solutions that drive operational excellence and digital transformation. You will work within the Salesforce Centre of Excellence (COE), partnering with global business stakeholders, IT Business Partners (ITBP), and cross-functional teams across regions to deliver CRM enhancements, streamline processes, and improve user adoption. This role is critical to ensuring efficient and consistent global operations, improving data quality and governance, enabling scalable business growth, and enhancing the effectiveness of Salesforce-driven business processes across ERM. Key Responsibilities Serve as the central point of contact between ITBP, business teams, and Salesforce COE for all CRM-related initiatives. Gather, analyze, and document business requirements for Salesforce enhancements and new implementations. Translate business needs into user stories, process flows, and functional specifications aligned with Salesforce best practices. Collaborate with global stakeholders to prioritize requirements and ensure alignment with strategic objectives. Support solution design, configuration, and testing phases; ensure adherence to governance and compliance standards. Maintain documentation (process maps, SOPs, controls) and contribute to audits and data integrity initiatives. Drive continuous improvement through automation, optimization, and adoption of new Salesforce features. Provide training and knowledge-sharing for end-users and internal teams. Facilitate project communication and ensure coordination of the business to be available for training and adoption activities. Skills & Experience Strong understanding of Salesforce Sales Cloud and ideally MCAE and/or Net Zero Cloud. Min 4 years of experience as a Business Analyst, with at least 2-3 years focused on Salesforce CRM. Demonstrated experience with agile methodologies, contributing to sprint cycles through data-centric user stories, backlog grooming, and cross-functional collaboration. Excellent communication and stakeholder management skills across time zones. Salesforce certifications (Administrator and/or Business Analyst preferred). Comfortable working across global time zones and collaborating with distributed teams. At ERM, sustainability is our business. We are the world’s largest advisory firm focused solely on sustainability, offering unparalleled expertise across business and finance. ERM partners with clients to operationalize sustainability at pace and scale, through our unique combination of strategic transformation and technical delivery capabilities. Our diverse global team of experts works with the world’s leading organizations to help them set clear sustainability targets, measure progress and operationalize strategy through deep implementation and business transformation. With more than 50 years of experience, our ability to integrate sustainability solutions and our depth and breadth of technical knowledge are why organizations choose to partner with us as their trusted advisor. Every one of us firmly believes in the potential to create value for our clients through an integrated approach to sustainability (because we have personally seen it and professionally achieved it). Our team members are passionate about client service. We work closely with our clients to help them operationalize their sustainability goals and meet their environmental, health and safety objectives while advancing ERM’s purpose through delivering tangible progress in what the United Nations coined The Decade of Action. Organizing our people across globally integrated communities of technical and strategic talent positions ERM to be a “boots to boardroom” leader in bringing that value creation to our clients, partners, and the world. We recruit exceptional professionals with a personal and professional passion for sustainability and nurture them to even greater success as specialists. We prepare our consultants to bring integrated, innovative and sustainable solutions to our clients and provide opportunities for ongoing development across a variety of subject areas related to technical, business, and personal growth. At ERM, effort pays off and becomes career defining work that leaves a positive imprint on our planet. ERM Homepage Explore All Open Roles Explore Early Careers Roles Explore Experienced Professional Roles Explore Partnership Roles Quick guides for accessing and managing your ERM Candidate Home account. Create a New Candidate Account Reset Your Candidate Home Password Processing Notice

Salesforce Business Analyst.

more at Erm.

Internship

Internship - Environmental Health and Safety

Internship - Environmental & Sustainability

similar roles.

Customer Success Manager

College Advisor

Customer Account Manager (Public Sector), Netvisor

Sales & Rental Associate

Sales and Rental Associate

Regional Distributor Manager, field based remote in South Texas