- Own and continuously improve delivery governance practices across the department
- Conduct regular project health reviews and ensure timely identification of delivery risks and issues
- Monitor portfolio performance, delivery quality, customer satisfaction, and key delivery metrics
- Provide visibility into portfolio health and proactively escalate critical issues when needed
- Establish and drive delivery standards, best practices, and quality frameworks across projects
- Support and mentor Project Managers in applying effective delivery and governance practices
- Facilitate knowledge sharing and continuous improvement initiatives across teams
- Ensure consistent adoption of company delivery methodologies, processes, and standards
- Own delivery escalations and coordinate resolution efforts across stakeholders
- Lead recovery planning for challenging or underperforming projects
- Identify portfolio-level risks and ensure mitigation plans are implemented and tracked
- Support leadership in managing delivery-related risks and priorities
- Collaborate with Account Managers, Project Managers, Engineering Leaders, Resource Managers, and HR partners to ensure successful project execution
- Drive alignment between business objectives, delivery capabilities, and resource planning
- Act as a trusted advisor to leadership on delivery performance, risks, and improvement opportunities
- Contribute to organizational initiatives aimed at increasing delivery maturity and operational effectiveness
- 8+ years of experience in project, program, portfolio, or delivery management within the IT industry
- Previous hands-on technical experience as a Software Engineer or in another technical delivery role
- Strong understanding of software development processes and engineering challenges
- Proven experience overseeing multiple projects, accounts, or delivery streams simultaneously
- Experience leading, mentoring, or developing Project Managers, Delivery Managers, or Team Leads
- Strong understanding of delivery governance, project health management, risk management, and quality assurance practices
- Proven experience managing complex delivery escalations and leading recovery initiatives for challenged projects
- Experience establishing and improving delivery standards, processes, frameworks, and best practices across organizations
- Strong portfolio management capabilities with the ability to identify trends, risks, dependencies, and improvement opportunities across multiple projects
- Excellent stakeholder management and influencing skills across different organizational levels
- Strong analytical and problem-solving skills with a data-driven approach to decision-making
- Ability to drive organizational change and lead continuous improvement initiatives
- Excellent communication, facilitation, coaching, and leadership skills
- Experience working in cross-functional and matrix organizations
- Advanced English level
WILL BE A PLUS
- Experience working within large-scale distributed delivery organizations
- Experience with Agile delivery frameworks and transformation initiatives
- Certifications such as PMP, PgMP, PMI-ACP, PRINCE2, SAFe, or similar
- Experience in delivery process optimization and operational excellence initiatives
- Exposure to international Customer environments and enterprise-scale accounts
PERSONAL PROFILE
- Strong leadership and mentoring mindset
- Proactive and ownership-driven approach
- High level of organizational and prioritization skills
- Ability to navigate ambiguity and manage competing priorities
- Collaborative and relationship-oriented personality
- Strategic thinking combined with operational execution capabilities
- Strong focus on quality, transparency, and continuous improvement