We are looking for a Field Service Engineer in Italy, passionate about technology and customer success, to join our After Sales & Service team :
Your responsibilities:
- Test, repair, and maintain our shuttle systems at customer sites accross Italy.
- Provide technical support (L1 & L2) via helpdesk and remote assistance.
- Deliver training to end-users and integrators on-site and internally.
- Assist in commissioning Movu systems (atlas, escala, ifollow and others).
- Detect and report commercial service opportunities (spare parts, service packs).
- Available for short international trips (Mon-Fri), and willing to work in shifts and weekends.
- Some of our projects take place at height or in refrigerated areas (cold storage) and this is not a problem for you with safety systems of work in place.
- Bachelor in Electromechanics or relevant experience.
- Fluent Italian and English required.
- Available to travel short periods abroad.
- Skilled in MS Office and Teams. Willing to learn custom software packets.
- Customer-focused, social, team player with a proactive mindset.
- Willing to work in shifts and weekend if needed.
- No fear of heights or vertigo.
Unsolicited representations by third parties (recruitment agencies, headhunters, ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.