【Main Task】 1. Business Process Design & Transformation • Support NextGen CRM (Salesforce) and S/4HANA implementation projects from a business process perspective. • Analyze current business workflows and identify opportunities for process optimization and standardization. • Collaborate with business stakeholders to define future operating models and system requirements. • Assist in documenting business processes, SOPs, work instructions, and governance guidelines. 2. Cross-functional Project Coordination • Coordinate project activities among HQ, Regional Teams, IT, Sales, Finance, Logistics, SCM, and Customer Service functions. • Track project milestones, deliverables, dependencies, and key risks. • Facilitate workshops, project meetings, requirement discussions, and issue resolution sessions. • Consolidate business requirements and ensure alignment between global standards and local business needs. • Support management reporting and project progress communication. 3. Testing & Change Management • Plan and coordinate User Acceptance Testing (UAT) activities. • Prepare test scenarios, test scripts, and testing documentation. • Coordinate defect tracking, issue follow-up, and validation activities. • Support end-user training and system adoption programs. 4. Data Analytics & Business Insights • Analyze business performance data and operational KPIs. • Prepare management reports, dashboards, and executive-level presentations. • Monitor business trends and identify opportunities for process improvement. • Support data validation, master data governance, and reporting accuracy during transformation projects. 【Experience】 • 7+ years in Order management, logistics, SCM or customer service, ERP/CRM project experience • Experience in team leadership or project coordination • Order-to-Cash process knowledge • Understanding of logistic operations • Familiar with UAT and testing activities 【Other skills】 • Strong written and spoken English (TOEIC 700+) • Experience working with global or regional teams Your ZEISS Recruiting Team Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity. Apply now! It takes less than 10 minutes.

Business Operation Lead.

more at Zeissgroup.

Retail & Services Intern

Quality manager

Assistant Business Finance Manager

similar roles.

National Strategic Accounts Manager

Inside Sales Account Manager

Customer Success Manager

College Advisor

Customer Account Manager (Public Sector), Netvisor

Sales & Rental Associate