What you’ll do
Support customers through live chat and inbound calls with warmth and care
Solve everyday tech issues, such as login errors and device compatibility
Guide customers through account and billing questions
Keep clear, accurate records of every interaction
Stay up to date on product updates and policies so you always give the right answer
What we’re looking for
Fluent spoken Cantonese, written Traditional Chinese, and spoken and written English
Ideally 1 to 2 years in customer service, with a focus on customer satisfaction (CSAT)
A positive, patient, problem-solving attitude
Work setup
Shifts: 9am to 9pm, including weekends
Schedule: 5 days on, 2 days off (40 hours a week)
Location: 100% onsite in Bangsar South, Kuala Lumpur (no hybrid option)