*For Pooling Purposes*
Managers in this role get to:
- Impact the Bottom Line: Drive the performance of a team of consultants, meeting and exceeding all KPI targets.
- Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.
- Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.
- Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
- Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.
- At least 2 years of Team Leader experience supporting mortgage campaigns. (Required)
- Strong analytical mindset with the ability to interpret data, identify patterns, and recommend improvements.
- Proficiency in MS Office (Excel, Word, PowerPoint) for reporting and analysis.
- Excellent communication skills—able to present insights clearly in both written and verbal formats.
- Ability to work in a fast-paced, performance-driven environment with strong attention to detail.
- Proven ability to build trust and collaboration with peers, stakeholders, and leadership teams.
- A proactive, solution-oriented mindset with a strong sense of ownership and accountability.
All your information will be kept confidential according to EEO guidelines.