As the Night Manager on Duty (MOD), you will be the primary leadership presence overseeing all resort operations during the evening hours. From ensuring a welcoming guest experience to maintaining safety and security, you will be responsible for the smooth operation of our resort during the evening hours.
SHIFT: 2PM-10PM, weekends and holidays are required.
As the Night Manager on Duty you will:
- Act as the senior leader on property, making operational decisions and resolving guest issues effectively.
- Oversee resort facilities, ensuring cleanliness, safety, and proper maintenance during overnight hours.
- Monitor and support front desk, housekeeping, security, and maintenance teams to uphold service standards.
- Conduct property walks and inspections to ensure all resort areas are secure and functioning properly.
- Address and resolve guest complaints promptly, providing solutions that align with resort service standards.
- Respond to guest requests, including prompt delivery of resort amenities when needed,
- Collaborate with daytime management to ensure smooth communication and follow-ups on unresolved matters.
- Serve as the on-site crisis manager, handling emergency situations such as medical incidents, fire alarms, weather events, or security concerns.
- Immediately notify Resort Executives via phone tree of crisis situations (severe weather, fire, threat to life or structures, or any other severe situation that requires emergency services).
- Partner with resort security to maintain a safe and secure environment for guests and employees.
- Ensure compliance with safety policies, fire codes, and emergency procedures.
- Document and report any security, safety, or incident-related concerns to senior leadership.
- Take on additional tasks as assigned by management to enhance the overall guest experience and resort operations.
• Minimum of 3-5 years of hotel/resort leadership experience.
• Must have valid Drivers License.
• Strong knowledge of resort operations, guest service, and conflict resolution.
• Experience in handling emergency situations and crisis management.
• Excellent communication and leadership skills with the ability to make sound decisions
under pressure.
• Working knowledge of Front Desk Consul (FDC) and front desk operations.
• Ability to work independently while managing multiple priorities.
• Familiarity with security protocols and emergency procedures.
Why Westgate?
- Highly Discounted Epic Locals Ski Pass, While Supplies Last
- FREE Ski, Snowboard and Mountain Bike Equipment Rentals
- FREE Garage Parking
- $2.00 in Meals in Team Member Breakroom
- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.