General Summary Of Duties:
Assists in the production of food served at catered events. Schedules staff according to daily and weekly requirements of the kitchen. Ensures the food quality served at the functions. Supervises the cooks and teaches cooking procedures. Attends menu meetings and makes recommendations to maintain superior guest service. Responsible for the sanitation of the area.
Role and Responsibilities: (Includes but is not limited to the following)
- Assist in the food production of the event.
- Ensure appropriate number of staff is schedule.
- Supervise the cooks and teach cooking procedures.
- Assist with suggestions to enhance and maintain good guest service. Ensure guest satisfaction and repeat business.
- Ensure the event area is sanitized.
- Participate in menu preparations.
Performance Requirements: (Knowledge, skills and abilities)
- Ability to deal with a number of problems requiring initiative and good judgment.
- Ability to organize/prioritize work, meet deadlines, work with minimal supervision and multiple interruptions, exercise judgment and adapt instructions/directions from one assignment to another.
- Listen and respond to guest inquiries using a positive, clear speaking voice, answer questions and offer assistance giving accurate information.
- Ability to grasp, bend, lift and/or carry 50 lbs. max, or otherwise, move goods using 4-deckers or hand carts weighing a maximum of 300 lbs. and sufficient dexterity of hand to use office equipment.
- Ability to stand, move and work throughout property including walking up to 1 mile and climbing stairs.
- Social skills as demonstrated by the ability to deal with internal/external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve problems and concerns.
- Social skills as demonstrated by the ability to listen and respond to employee or management inquiries/concerns using a positive, clear speaking voice, answering questions and/or offering assistance giving accurate information regarding plans, policy or procedures.
- Ability to exercise judgment and implement control over the performance of staff.
- Communicate effectively both verbally and in writing to provide clear direction, instruction and guidance to staff. Assign and instruct all personnel in details of work. Observe performance and encourage improvement. Monitor workload and make staffing adjustments accordingly.
Typical physical / mental demands
- Ability to maintain attendance in conformance with standards.
- Ability to maintain a neat, clean and well-groomed appearance.
- Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance.
- Ability to relate to all levels of management and employees in verbal/written form.
- Ability to understand written English to read any caution or safety notices.
- Ability to understand verbal English in case of emergency situations.
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.