Job Summary Performs routine credit and collections activities while supporting customer account management and repayment processes. Applies working knowledge of established procedures to resolve straightforward issues and maintain account accuracy. Operates with moderate supervision while developing functional expertise. Job Responsibilities Arrears and Debt Recovery - Communicate with clients regarding repayments in accordance with established repayment schedules to maximize income received. Data Collection and Analysis - Perform basic data entry tasks. Record Keeping - Record actions, activities, and basic information immediately in straightforward systems, in accordance with instructions and well-defined processes, so that information is accessible and can be checked. Resolving Customer Issues - Respond to basic customer issues, such as returns. Internal Communications - Exchange information with people by having courteous interactions with them. Financial Management and Control - Enter data into standard company systems, and review and verify it for accuracy. Personal Capability Building - Develop and maintain excellent skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Operational Compliance - Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct. Experience Level Recommended General Experience Basic experience of simple office / operational systems (4 to 6 months) Recommended Managerial Experience None Applicable Skills Computer Skills - Intermediate - Works at an intermediate level to understand and effectively use standard office equipment and standard software packages to support business processes. Typically works with guidance. Data Collection and Analysis - Intermediate - Works at an intermediate level to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making. Typically works with guidance. Verbal Communication - Basic - Works at a basic level to express ideas, request actions, formulate plans, and policies by means of clear and effective verbal communications. Typically works under close supervision. Data Intepretation - Basic - Works at a basic level. Typically works under close supervision. Budget and Control - Basic - Works at a basic level to create, analyze and monitor budgets in line with organizational and project/program criteria; identify trends and forecasts. Typically works under close supervision. Categorizing and Classifying Information - Basic - Works at a basic level to utilize systems and tools to support categorizing and classifying data and information. Typically works under close supervision. Database Reporting - Basic - Works at a basic level to use database reporting tools and techniques. Typically works under close supervision. Information Retrieval and Searching - Basic - Works at a basic level to utilize systems and tools required to search for new data or retrieve existing data in a database. Typically works under close supervision. Document Management - Basic - Works at a basic level to use document management tools to manage, view, organize, and store documents. Typically works under close supervision. Data Control - Basic - Works at a basic level to acquire, organize, protect and process data in order to fulfill business objectives. Typically works under close supervision. Numerical Skills - Basic - Works at a basic level to understand numerical concepts and use them to carry out mathematical operations e.g. in order to analyze reports. Typically works under close supervision. Review and Reporting - Basic - Works at a basic level to create reports, and review reports created by others, for various audiences as relevant, in a lucid and effective manner, keeping in mind the purpose of reports. Typically works under close supervision. Financial analysis - Basic - Applies elementary concepts of knowledge / skill to develop activities assigned under supervision Qualifications Bachelor’s degree in Accounting, Finance, Business Administration, or related field. With at least 6 months relevant work experience Strong attention to detail and accuracy. Excellent communication and stakeholder management skills. Ability to manage multiple tasks and meet deadlines. Problem-solving and analytical mindset Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Credit & Collections Coordinator I.

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