About your tasks:
- Take ownership of the operational lifecycle of business-critical Warehouse Management ERP applications, ensuring reliability, maintainability and continuous improvement.
- Drive incident management, root cause analysis and problem resolution.
- Own L1/L2 application operations, collaborating with ERP Consultants and Developers on complex L3 topics to ensure business continuity and application stability.
- Support operational readiness and solution validation for new changes and enhancements.
- Identify recurring issues and implement sustainable improvements that enhance operational excellence and long-term maintainability.
- Build and maintain operational documentation, runbooks and knowledge articles to strengthen service quality and knowledge sharing.
About you:
- You have 3+ years of experience supporting or managing Warehouse Management business processes within an ERP or enterprise application environment.
- You enjoy analysing complex issues, identifying root causes and driving sustainable improvements rather than simply fixing symptoms.
- You understand application lifecycle and IT service management principles such as Incident, Problem and Change Management; experience with ITIL is an advantage.
- You enjoy collaborating with Business Stakeholders, ERP Consultants and Developers, take ownership of your applications and are motivated by continuous learning.
- Proactive mindset with an interest in leveraging AI and automation to continuously improve application operations, support processes, and user experience.
- Experience with Microsoft Dynamics AX 2009 or Dynamics 365 is an advantage.
- You are fluent in English; German is a plus.
About your benefits:
In order to provide you with the best possible support for your individual needs - whether it‘s living a healthy life, having enough time for your family, or developing your skills - we offer a wide range of different, site-specific benefits:
- Welcome days: We want you to feel at home with us from the very first day. Therefore, we welcome you with our comprehensive onboarding program.
- Remote space: For our remote working employees we grant you 500,00 € to set up your office space from home. To create an environment for you and how you work best.
- Anchor days: As per your remote contract there will be some occasions to travel to office for anchor days, this is fully reimbursed including any travelling costs or hotel expenses.
- Personal development: Grow! We support and encourage your individual development through various in- and external trainings.
- Employee referral program: Because you know best who fits in with us, successful recommendations are rewarded with a bonus.