The Medical Representative acts as a brand ambassador for Santen, building strong relationships with ophthalmologists in clinics and selected practices. By clearly communicating the value of Santen products, the role drives new prescriber acquisition, increases prescription volume, and strengthens market presence in the assigned region. The Medical Representative represents Santen at conferences and is accountable for achieving regional targets.
What you will do:
- Build and maintain strong relationships with ophthalmologists, clinics, pharmacies, optical stores, retail and wholesale customers through regular, planned visits to drive prescription growth, sales performance, and market share within the assigned territory.
- Promote Santen products by delivering accurate scientific and commercial information, organizing and participating in local educational meetings, presentations, congresses, company events, and training programs.
- Achieve sales, distribution, and territory objectives by ensuring optimal product availability, visibility, stock levels, and executing promotional activities, including OTC promotional orders, annual agreements, and product sample distribution in line with company procedures.
- Maintain accurate customer records in Veeva CRM, prepare and submit timely sales, activity, expense, and territory reports, and keep daily and monthly plans and documentation up to date.
- Monitor customer payment terms and outstanding receivables, collaborate with the Line Manager on customer segmentation and commercial terms, and recommend actions to optimize territory performance.
- Collect, document, and promptly report adverse events, product complaints, and other safety information, supporting pharmacovigilance activities and complying with all applicable regulations, SOPs, and company policies.
- Continuously develop product, market, compliance, and sales knowledge by actively participating in mandatory training programs and applying best practices in all customer interactions.
What you will bring to the role
- Bachelor's or Master's degree in Healthcare, Life Sciences, or a related field; qualified Pharmaceutical Representative or Natural Scientist.
- Minimum 3 years of experience in pharmaceutical sales or a similar commercial role; experience in ophthalmology is an advantage.
- Comfortable working in a performance-driven environment with a strong focus on achieving business objectives.
- Strong communication and relationship-building skills with medical partners across varying levels of expertise.
- Ability to work independently while collaborating effectively in a cross-functional environment.
- Good command of Romanian and conversational level of English to support internal communication.
- Good PC skills, including Microsoft Windows and Microsoft Office, and a positive mindset toward using modern communication channels such as e-detailing and remote calls.
- Confident using technical equipment and digital tools, including iPad, laptop, iPhone, OCE, and CRM systems.
- Valid Category B driving licence.
- Demonstrates high ethical standards and a strong commitment to compliance with the Code of Conduct, company policies, and applicable local laws and regulations.
Ready to make a difference?
Apply today and help us shape the future of eye health.
Additional Information
What we offer:
- Competitive Salary: A market‑aligned base salary starting from RON 128 594 - RON 176 816 (gross annual), depending on experience and location.
Grow your career at Santen
A career at Santen is an opportunity to make a difference. Through our long-term vision outlined in Santen 2030, we are committed to be a Social Innovator - addressing the social and economic needs of people with visual impairments. We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes, education and treatment. At Santen, we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment.
The Santen Group is an Equal Opportunity Employer. We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members. All employment decisions are based on business needs, role requirements and individual qualifications regardless of race, color, ethnicity, national origin/ancestry, religion, sexual orientation, gender, gender identity/ expression, age, disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
If you require any kind of accommodation during our recruitment process, please let the recruiter from our team know.