The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role Reporting to the Director of Professional Services, the Principal Customer Enablement Specialist will be responsible for delivering full-time, on-site technical support and training activities for AspenTech Subsurface Science & Engineering (SSE)’s Formation Evaluation product suite (Aspen Geolog) to one of AspenTech’s largest and most strategic customers in the Middle East. This role requires both deep technical expertise and interpersonal skills to guide users in effectively leveraging SSE technology, ensuring a comprehensive understanding of the software's functionalities and workflows. As a trusted advisor, you will work closely with the Customer to identify their unique challenges and deliver innovative solutions that drive long-term success and value. This is an exciting opportunity to make a direct, meaningful impact on the success of both our Customer and AspenTech’s continued growth in the region. Your Impact Provide loyalty-inspiring on-site customer services that drive user engagement and sustain product usage. Troubleshoot & resolve complex technical and/or engineering-related problems reported by Customer using AspenTech’s proprietary software (Aspen Geolog). Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech. Collaborate with R&D and Product Management to drive continuous product enhancements. Collaborate with other AspenTech functions to maintain and develop business opportunities. Adhere to contractual obligations and communicate potential gaps to Management. Provide activity reports to Customer and Management as needed. Provide timely reporting KPIs for operations, financial, and corporate requirements. Develop strong relationships with Customer, building an understanding of their business needs and challenges. What You'll Need Bachelor's or Master’s degree in Geoscience-related disciplines such as Geology, Petrophysics, or Petroleum Engineering. Minimum of 10+ years of relevant experience in formation evaluation or petrophysics. Minimum of 5+ years of experience with Aspen Geolog software. Previous experience working on-site with customers is a plus. Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills. Ability to identify opportunities that create value for customers with a strong customer first mindset. Ability to proactively take the leads in resolving complex technical issues and/or difficult organisational problems with an innovative approach. Ability to manage multiple responsibilities and competing priorities. AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks. If you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster. With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head-on with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate. AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law. Reasonable Accommodation: We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at recruiting@aspentech.com. GDPR Privacy Notice: AspenTech collects a range of personal information during the recruitment process. This may include the following personal or special categories of personal data: recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments; your contact details and date of birth; your gender; your marital status and family details; your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us; information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement; your racial or ethnic origin; any criminal convictions and offences. AspenTech Security and Privacy Policy Plan Participants Enrolled in the AspenTech US Medical Plans: The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below: Transparency in Coverage Rule - Machine Readable Files Transparency In Coverage Rule And Consolidated Appropriations Act Overview and FAQS

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