The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role Digital Customer Success provides structured, scalable Customer Success engagement for customers outside dedicated one-to-one coverage. The function combines customer intelligence, proactive risk identification, digital engagement, and cross-functional coordination to help customers realize value and enable account teams to take timely, informed action. You will own the account-intelligence and renewal-risk workstream, converting multi-source customer data into repeatable health reviews, early-warning insights, portfolio reporting, and actionable Customer Success narratives. The role combines hands-on analysis with process ownership, data quality, stakeholder coordination, and automation readiness. Your Impact Account health reviews: Build standardised reviews that combine renewal timing, product usage, entitlement, support activity, training, certification, version adoption and customer sentiment into clear strengths, risks and recommended actions. Early-warning and risk analysis: Maintain risk inputs, logic, thresholds and tiering; validate outputs and distinguish genuine customer risk from data gaps. Portfolio and segmentation: Maintain priority account cohorts using approved segmentation rules, renewal timing, risk triggers and stakeholder inputs. Renewal intelligence: Track renewal cohorts, surface concerns early and prepare account-level inputs for regional renewal reviews. Risk and leadership reporting: Produce concise account and portfolio reporting with evidence, data-quality caveats and recommended follow-up. CRM health narratives: Draft and maintain clear health, risk and next-step entries aligned to the review cadence. Data and source management: Extract, reconcile and quality-check information from CRM, BI, usage, support, training, version and survey sources. Cross-functional collaboration: Work with account teams, Customer Success Operations and technical data owners to validate context and recommendations. Documentation and controls: Maintain source links, definitions, standard operating procedures, quality checks, templates and cadence calendars. Automation and enablement: Help translate review and risk-reporting processes into scalable workflows while preserving quality and traceability. What You'll Need Experience: 3–5 years in Customer Success operations, customer-health or renewal analytics, business analytics, data analytics or comparable work. Education: Bachelor’s degree in Engineering, Analytics, Business, Information Systems or a related discipline; equivalent relevant experience may be considered. Data capability: Advanced Excel skills and demonstrated experience handling and reconciling multiple data sources. Reporting tools: Hands-on experience with a business intelligence tool such as Power BI and experience working with CRM data. Business judgement: Working understanding of customer health, adoption, churn or attrition risk, renewals and Customer Success operating models. Communication: Ability to convert complex evidence into concise, defensible narratives and practical recommendations for business stakeholders. Operating discipline: High attention to detail, source traceability, documentation quality and recurring delivery commitments. Preferred / Nice to Have Customer Success platforms: Experience with Gainsight or a comparable platform. Data and automation: Exposure to Snowflake or other data-warehouse extracts, Power Query, SQL, scripting or workflow automation. Relevant models: Experience developing health scores, early-warning models, renewal dashboards or executive account reviews. Industry context: Experience in B2B enterprise software or industrial software. What Success Looks Like Reliable delivery: Account reviews, risk refreshes, reports and CRM narratives are accurate and completed against an agreed operating calendar. Actionable insight: Account teams can understand the evidence, validate the context and act on the recommendations. Data integrity: Material data gaps are visible and tracked rather than being misclassified as customer risk. Scalability: Processes and controls are documented and progressively standardised or automated without reducing quality. How This Role Works This role supports customers and internal stakeholders across multiple regions and requires effective collaboration in a globally distributed environment. The role enables account teams with structured insights or scaled engagement and does not replace commercial account ownership. #LI-RK1 AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks. If you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster. With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head-on with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate. AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law. Reasonable Accommodation: We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at recruiting@aspentech.com. GDPR Privacy Notice: AspenTech collects a range of personal information during the recruitment process. This may include the following personal or special categories of personal data: recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments; your contact details and date of birth; your gender; your marital status and family details; your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us; information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement; your racial or ethnic origin; any criminal convictions and offences. AspenTech Security and Privacy Policy Plan Participants Enrolled in the AspenTech US Medical Plans: The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below: Transparency in Coverage Rule - Machine Readable Files Transparency In Coverage Rule And Consolidated Appropriations Act Overview and FAQS

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