The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global user community. We are seeking a Senior Technical Support Engineer to join our Petroleum Supply chain (PSC) Technical Support team. The ideal candidate should be able to learn new concepts quickly, be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards Your Impact Assignments will be varied. Your time will be divided between solving customer problems with our PSC software via telephone/web, deploying Unified Solutions like AUP, AUS and Workflow tools, delivering high quality training on our PSC product line and other department projects as needed. Provide customer specific reviews, health checks and guidance to holistically solve customers’ business problems. Provide specific recommendations for customers to achieve more business value from our products. Drive improvement in our Unified Solutions software. Provide your own ideas and bring customer feedback to the R&D team to make our products better. Serve as a key focal point for problem escalation and resolution. Develop and maintain Unified training course materials and curriculum to include newly released functionality and the latest trends in PSC Technology. Author white paper solution articles for publication to the user community through our support web knowledge base. Test pre-released versions of AspenTech software. Travel to customer sites if required. Travel is usually around 30-40%. What You'll Need 5 – 7 years of overall experience in the process industries, Oil Refineries including at least 2 years working with Aspen Unified Solutions Implementation and deployment such as PIMS AO, AUP , AUS, or AURA Must have completed at least one full PSC project lifecycle, from design through implementation. Example: PIMS AO or APS or AUP Projects Engineering Degree B Tech / BE in Chemical / Process Engineering / Petroleum Engineering [or] Petrochemicals Engineering Master’s degree or higher qualification is advantage Experience in Aspen PIMS, AO Technology, Aspen Petroleum scheduler , Aspen Unified solutions Excellent troubleshooting experience in IT / Network environment for application configuration and setup. Excellent experience in Refinery Economics and Crude Evaluation methodology Knowledge about Refinery Scheduling and Blending and Margin Optimization Experience in Teaching or training delivery is added advantage. Excellent Communication Skills in English and writing Skills are essential for the Job Interpersonal and Customer Relationships handling #LI-RK1 AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks. If you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster. With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head-on with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate. AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law. Reasonable Accommodation: We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at recruiting@aspentech.com. GDPR Privacy Notice: AspenTech collects a range of personal information during the recruitment process. This may include the following personal or special categories of personal data: recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments; your contact details and date of birth; your gender; your marital status and family details; your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us; information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement; your racial or ethnic origin; any criminal convictions and offences. AspenTech Security and Privacy Policy Plan Participants Enrolled in the AspenTech US Medical Plans: The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below: Transparency in Coverage Rule - Machine Readable Files Transparency In Coverage Rule And Consolidated Appropriations Act Overview and FAQS

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