Main Purpose: Act as the primary local IT point of contact for Retail in Argentina, connecting business stakeholders, station operations, local vendors and Regional/Global IT teams. Translate local needs into clear IT requirements and actions, ensuring disciplined follow-up and visibility on priorities, risks and progress. Maintain a hands-on, field-oriented approach, with regular visits to operational sites to validate solutions in real conditions. Key Responsibilities: Business Partnership & Functional Analysis Work with business users and station operators to understand processes, pain points and improvement opportunities, translating them into clear functional requirements for Regional IT and vendors. Facilitate meetings and workshops to align requirements and priorities, and keep stakeholders informed on IT activities, decisions and next steps. Build strong functional knowledge of the local Retail IT application landscape and coordinate training for key users. Project, Initiative & Vendor Coordination Coordinate local workstreams for projects, enhancements and change requests, following Regional PMO practices, with structured follow-up of milestones, risks and actions through to closure. Coordinate day-to-day activities with local vendors and Regional/Global IT, tracking commitments, SLAs and deliverables. Support scope definition and prioritization of new initiatives, escalating blockers and driving ownership across teams without direct authority. Field Engagement, Testing & Implementation Maintain close contact with station operators and visit sites as needed to support issue analysis, pilots, testing and change validation in real operating conditions. Participate in UAT, pilots and post-implementation validation, capturing and following up on issues and feedback. Support go-live preparation and stabilization, identifying improvement opportunities from operational trends. Operational IT Ownership & Service Continuity Act as the local escalation point for incidents requiring deeper analysis or business coordination, ensuring clear ownership and timely communication. Support incident, change and problem-management processes per Puma IT policies, monitoring service quality and recurring issues. Maintain an updated view of local IT solutions and dependencies, proactively identifying risks and reporting trends to the Regional Retail IT team. Knowledge and abilities: University degree in Information Systems, Computer Science, Engineering, Business Administration or related field. 5+ years in IT roles combining business/application analysis, IT operations, service delivery or project coordination, ideally across multiple physical sites. Experience gathering requirements, coordinating vendors/technical teams, and participating in implementations, UAT or production stabilization. Working knowledge of ITSM concepts (Incident, Change, Problem Management); ITIL certification a plus. Experience in Retail, Energy, Oil & Gas, logistics or other multi-site operations is preferred, with exposure to POS, site systems, loyalty or fleet platforms a plus. Proficiency in English. Strong communication, organization and follow-up discipline; able to escalate clearly and manage stakeholders without direct authority. Hands-on, field-oriented mindset, autonomous in local coordination while collaborating with remote Regional/Global teams. Own vehicle for regular visits to nearby stations (travel expenses covered for farther, scheduled visits). Ownership, execution discipline and proactive communication. Operational mindset with strong business/functional analysis skills. Coordination without authority and stakeholder management across business, vendors and IT. Problem solving, prioritization and adaptability in a fast-paced environment. Trafigura provides critical resources to the world. Founded over 30 years ago and owned by its employees, the Group is at the heart of global supply, using its deep understanding of commodity markets to make supply chains more efficient, secure and sustainable. Working across a global network, the Group deploys infrastructure, logistics, financing and market expertise to move energy and commodities from where they are produced to where they are needed. By connecting producers and consumers, it brings transparency, resilience and trust to complex supply chains. The business supplies the energy and commodities the world needs today, including oil and petroleum products, metals and minerals, gas and power, while investing in lower-carbon solutions for the future. The Trafigura Group also comprises industrial assets and operating businesses including multi-metals producer Nyrstar, fuel storage and distribution company Puma Energy, fuel supplier and distributor Greenergy, and the Impala Terminals joint venture. The Group employs approximately 14,500 people, of whom more than 1,400 are shareholders, and operates in over 150 countries. Careers at Trafigura A career at Trafigura offers the opportunity to take on meaningful responsibility from an early stage and contribute to a business that plays a vital role in the global economy. As an employee-owned company, we foster a high-performance culture where individuals are empowered to take ownership, challenge themselves and make an impact. We value curiosity, initiative and collaboration, and invest in helping our people develop the skills, experience and networks needed to succeed. Working alongside talented colleagues from diverse backgrounds, employees are given opportunities to learn continuously, solve complex problems and build rewarding international careers. Whether in commercial, operational, technical or corporate functions, our people are trusted to contribute, grow and lead throughout their careers.

Retail IT Business Partner.

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