We are ALTEN Mexico, an engineering company that provides specialized solutions for engineering, technology, and product development projects across multiple industries.
As a Warranty Specialist at ALTEN Mexico, you will play a key role within the Aftersales Premium Car department. You will be responsible for the technical and analytical evaluation of automotive warranty cases, acting as a subject‑matter expert across aftersales, engineering, quality, and service operations.
This is a senior-level position that requires strong technical credibility, sound judgment, and excellent communication skills. The Warranty Specialist serves as both a technical authority and a trusted decision‑maker, ensuring consistent, fair, and well-documented warranty decisions that protect the company’s financial interests and brand reputation.
Key Responsibilities
- Evaluate automotive warranty claims by analyzing technical reports, failure analyses, and field data.
- Determine warranty applicability in accordance with company policies, contractual terms, and legal or regulatory requirements.
- Analyze detailed technical documentation related to vehicle or component failures.
- Assess root cause analyses, test results, and usage conditions to determine warranty coverage.
- Collaborate closely with engineering and quality teams to understand failure mechanisms and design intent.
- Interpret warranty terms, exclusions, and limitations accurately and consistently.
- Monitor warranty trends, claim rates, and cost drivers.
- Identify abnormal patterns, emerging quality risks, or supplier-related issues.
- Maintain and update warranty procedures, guidelines, and decision frameworks.
- Communicate complex technical or legal topics clearly to both technical and non-technical audiences.
Requirements
- Bachelor’s degree in Engineering (Automotive, Mechanical, Electrical, Mechatronics, or related).
- 4+ years of experience in automotive warranty, aftersales, quality, or technical analysis roles.
- Strong knowledge of automotive systems, components, and failure modes.
- Proven experience evaluating complex warranty claims and technical failures.
- Ability to analyze technical reports, failure analyses, test results, and field data.
- Solid understanding of warranty policies, coverage criteria, and contractual terms.
- Strong analytical judgment and independent decision‑making skills.
- Advanced English and excellent communication skills for technical and non‑technical stakeholders
Benefits
Ofrecemos
- Sueldo base
- Seguro de Gastos Médicos Mayores (incluye plan dental y visión)
- 15 días de aguinaldo
- 25% de prima vacacional
- 12 días de vacaciones (A partir del primer año)
- Seguro social
- PTU/Reparto de utilidades
- Vales de despensa quincenales