Job Purpose:
To contribute to the development, maintenance, testing, and support of Enterprise Content Management (ECM) solutions and workflow systems in accordance with business requirements, technical designs, and approved development and quality standards. The role involves executing assigned development tasks, resolving technical defects and issues, and supporting testing, deployment, and operational support activities to ensure solution stability, quality, and business continuity.
Key Responsibilities:
- Develop, modify, and maintain Enterprise Content Management (ECM) solutions and workflow processes in accordance with business requirements, approved designs, and technical specifications, ensuring that solutions remain maintainable and scalable.
- Perform programming, development, and integration activities between the ECM system and related systems, applications, APIs, and components, adhering to approved coding standards, technical controls, and information security requirements.
- Translate approved business requirements, specifications, and technical designs into implementable functions and solutions, escalating any unclear technical requirements or discrepancies to the direct supervisor before proceeding with implementation.
- Conduct unit testing on developed functions and components, and participate in System Integration Testing (SIT) and User Acceptance Testing (UAT), addressing reported issues and defects and performing retesting to ensure solutions are ready for handover and deployment.
- Analyze and resolve technical issues and defects identified during development, testing, and post-deployment phases. Contribute to root cause analysis, implement necessary corrective actions, and improve solution stability.
- Participate in solution deployment and provide support in the production environment. Monitor the performance of developed functions and workflows and contribute to implementing necessary technical enhancements in accordance with the team's guidance.
- Coordinate with Business Analysis, Quality Assurance, Architecture, Integration, ICT, and other relevant technical teams to implement and deliver solutions. Adhere to project plans and timelines, identify risks, dependencies, and impediments, and escalate them in a timely manner.
- Prepare and maintain technical documentation related to developed solutions, workflows, and integrations. Comply with approved policies, procedures, technical standards, and information security requirements, while contributing to knowledge sharing and keeping abreast of relevant technologies that enhance ECM development activities.
- Serve as a primary or alternate member of the Business Continuity Plan (BCP) and formally designated emergency response teams. Execute all assigned responsibilities under the applicable plans to minimize the impact of crises and restore operations as quickly as possible.
Requirements
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
- A minimum of three (3) years of practical experience in software development, ECM systems, workflow systems, or a similar technical field.
- Good knowledge of SQL and relational databases.
- Good knowledge of the .NET Framework and related technologies.
- Experience in developing and using APIs and integrating systems with external applications and libraries.
- Knowledge of the Software Development Life Cycle (SDLC), development standards, and testing methodologies.
- Knowledge of web application development principles and UI/UX concepts is an added advantage.
- Good command of the English language.
- Knowledge of applicable internal and external policies, procedures, and their updates.
- Strong planning and organizational skills.
- Good verbal communication and interpersonal skills.
- Accuracy, attention to detail, and the ability to work under pressure.